Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose of this position is to serve as a telephone operator by receiving and placing local and long distance calls on a console switchboard

Duties

Receives and places telephone calls. Operates a semi-automatic switchboard. Place emergency notification calls. Notifies key personnel of emergency situations under actual and/or exercise conditions. Provides information and caller assistance services. Performs a variety of support activities.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see Legal and Regulatory Guide
• A security clearance may be required
• Travel and relocation expenses will not be paid
• This position is subject to provisions of the DoD Priority Placement Program
• Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
• Disclosure of Political Appointments
• Direct Deposit: All federal employees are required to have direct deposit.
• 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
• May be required to converse with obscene, abusive, and threatening callers in an effort to establish the identity of the caller.

Qualifications

In order to qualify, you must meet the general experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. GENERAL EXPERIENCE: Applicants must have at least one year of general experience equivalent to the GS-02 level (or equivalent in other pay systems) in the federal service in which equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position. Specialized experience is experience which includes progressively responsible clerical, office, or other work indicating the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as telephone procedures to operate a telephone switchboard, answer recurring kinds of telephone calls, use printed and computerized directories, and connect local calls and regular or special long-distance calls to their proper destinations. OR EDUCATION: 1 Year of Education Above Highschool. NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100 percent. To combine education and experience, determine the total qualifying experience KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of general administrative and clerical procedures to answer and refer telephone calls, respond to routine requests for information, and maintain logs. 2. Ability to learn functions and procedures sufficient to connect telephone calls to their proper destinations . 3. Ability to use specific procedural guidelines pertaining to administrative support, including equipment-operating and processing instructions, which are directly applicable to the work. 4. Ability to communicate orally using tact and courtesy PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JB Elmendorf-Richardson 8517 20th Street Suite 203 JB Elmendorf-Richardson, AK 99506 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]