About the Position: This position is with the 99th Readiness Division, Customer Support Branch, Information Management Office, Fort Dix, NJ.

Duties

Coordinate Command, Control, Communications, Computers (C4) IT service delivery for the Readiness Division. Determine hardware configuration and site preparation requirements. Attend high level conferences and meetings to exchange data and discuss technical issues. Maintain deficiency reports, status reports, and required correspondence. Monitor operation of the network and ensure that hardware/software are functioning properly and operation standards are met. Manage Command SharePoint portal permissions and add, remove, or modify SharePoint links, pages, and web parts. Provide technical services such as cost estimating, technical specifications, and benchmarking. Provide second tier telephonic, desk-side, and workbench support. Schedule service delivery or hardware installation and removal. Manage trouble tracking database to record and retrieve customer support requirements. Plan and execute the installation and operation of new equipment, techniques, or Procedures. Oversee implementation of new system hardware/software and develop operating procedures.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APostal Service/Peace Corps and Other Unique AuthoritiesPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. You must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Thorough when performing work and conscientious about attending to detail. Knowledge of established IT techniques, requirements, and methods in order to execute assignments and current technical skills, methods and practices. Experience installing, testing, and implementing new software releases and files; including Microsoft products, installation and repair of printers, building images for PCs, configuration of VTC equipment and wireless devices such as Blackberries. Customer Service - Works with clients and customers to assess needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available products and services; committed to providing quality products and services. Ability to respond to and resolve customer problems, through remote means, experience in providing customer assistance and individual or group training related to supported products and services. Knowledge of and experience with implementing systems with the Army Gold Master image. Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Ability to write and speak clearly and concisely and explain progress and outcome of assignments and conduct training or briefings; interact and interface with all levels of personnel; work with team to document and resolve issues related to IT systems; develop excellent technical documentation and technical instructional guides; prepare and present written technical briefings at meetings effectively with customers face-to-face and in other situations. Must be a good listener that considers all relevant viewpoints and is committed to successful task completion. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations. Knowledge of rules, operating procedures, and processing methods to perform a wide range of IT assignments and procedural problem solving. Define clear-cut problem areas, gather and analyze data, form and communicate conclusions and recommendations, and provide input on portions of complex projects. Basic knowledge of prevailing practices in IT to propose alternate approaches and/or to resolve problems. AND Your resume must describe at least one year of specialized experience that has equipped you with the particular competencies/knowledge, skills and abilities to successfully perform the duties of this position and is typically in or related to the work of the position being filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as diagnosing and resolving IT problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; posting and querying IT problem tracking and resolution data; developing and managing customer service performance requirements; acquiring Information Technology assets and services.This definition of specialized experience is typical of work performed at the next lower grade/level position in the Federal service (GS-11).You will be evaluated on the basis of your level of competency in the following areas: You will be evaluated on the basis of your level of competency in the following areas: Customer ServicePlanning and EvaluatingProblem SolvingTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address DE-APF-W6KHAA 99TH US ARMY RESERVE REGIONAL SPT CMD DO NOT MAIL Fort McCoy, WI 54656 US
• Name: Army Applicant Help Desk