This position is located at Schofield Barracks Sgt. Yano Library, located on Schofield Barracks, Hawaii. The Schofield Library on Schofield Barracks, serves as a public library for the military communities of Schofield Barracks, Wheeler Army Air Field, HMR, and surrounding area. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

Serves as a help desk representative. Provide technical support duties to customer support personnel, to include diagnose and resolves problems in response to customer reported incidents. Researches, evaluates, and provides feedback on problematic trends and patterns. Installs, configures, troubleshoots, and maintains customer hardware and software. Provides training and instruction to enhance user performance. Sets system security levels based on under performance and appropriate regulations. Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies. Installs, configures, troubleshoots, and maintains customer hardware and software.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.

Qualifications

MINIMUM QUALIFICATIONS: 1. Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process. 2. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. Or: Completion of a two-year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. HIGHLY QUALIFIED: 1. Possess at least 2 years of experience as a customer service/help desk representative in an IT (information technology) setting? ***Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above to be considered for this job position. NOTE: Applicants who meet the minimum qualifications or highly qualified criteria will be referred to the selecting official first for consideration.

Education

If using education to qualify for this position, College and/or University Transcripts must be uploaded and provided at time of applying with application to receive consideration.

Contacts

• Address EW-NAF-W3RBAA US ARMY GARRISON HAWAII DO NOT MAIL Fort Shafter, HI 96858 US
• Name: NAF CPAC Hawaii Job Information Center
• Phone: 808-656-1459
• Email: [email protected]