Who May Apply: Current or Former Permanent Federal Employees, 30% or More Disabled Veterans, Veterans Employment Opportunities Act (VEOA), Schedule A, Eligible Military Spouse Preference (MSP) applicants, eligible PPP applicants, Peace Corps and Vista applicants, Eligible Interagency Career Transition Assistance Plan applicants (ICTAP) and other Special Appointment Authorities applicants.

Duties

Coordinates tasks with counterpart DFAS Centers and DFAS-HQ as necessary. Provides oversight on all Case Management System (CMS) cases to work with customers/DFAS locations to ensure CMS cases are resolved in a timely manner. Provide oversight on all Congressional inquiries to ensure research is conducted, management updates produced and ensure all inquires are resolved in a timely manner. Provides process improvement initiatives based on knowledge and experience with Access Databases and Excel workbooks/pivot tables. Makes recommendations involving substantive impacts on policies, procedures, systems and operations of finance functions. Provides advice and assistance on customer service inquiries; tracks all outstanding customer service inquiries, prepares detailed reports of customer service operations and identifies root problems in need of further study or correction. Develops customer service program goals and surveys to measure customer satisfaction for the network. Recommends improvements to enhance customer service including technological changes, telecommunications and automation requirements, and staffing and training needs.

Requirements

• Must be a U.S Citizen or National
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for Federal employment
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Time in Grade Requirement - see the Qualifications field below for more details.
• Obtain/Maintain Financial Management Certification

Qualifications

GS-11 QUALIFICATIONS One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-9) within the federal service, which demonstrates the ability to perform the duties of the position, is required; Coordinates with product line from horizontal perspective to validate work counts, work years and dollar requirements GS-11: Specialized Experience Is Defined As: Apply financial fact-finding and investigative techniques/policies to perform studies and analysis of data through statistical process control; Developing and monitor budgetary execution to spend plan targets. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-11 applicants must have served 52 weeks as a GS-9 or higher in the Federal service. GS-12 QUALIFICATIONS One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required. GS-12: Specialized Experience Is Defined As: Developing customer service program goals and surveys to measure customer satisfaction for the network, recommends improvements to enhance customer service including technological changes, telecommunications and automation requirements, and staffing and training needs; tracks all outstanding customer service inquiries, prepares detailed reports of customer service operations and identifies root problems in need of further study or correction; also monitoring on-going customer service programs and customer satisfaction surveys to develop new programs and improved means of capturing information and measuring customer responses to services. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-11 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

GS-11 Substitution of Education for Experience:

• Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed higher-level graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).

GS-12 Substitution of Education for Experience:

• Education is not substitutable for specialized experience at the GS-12 grade level.

Contacts

• Address DFAS - ACCOUNTING OPERATIONS - LIMESTONE 27 Arkansas Rd. Limestone, ME 4751 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]