This position is in the Correspondence and Maintenance Section 1, Customer Advocacy Branch, Program Assistance Division, Servicing and Asset Management Office, Business Center Operations Office, Rural Development. This is a Bargaining Unit position.

Duties

Provides prompt, courteous, and accurate responses to customer inquiries related to mortgage loan servicing matters using customer service skills and strategies. Receives, researches, analyzes, coordinates, issues determinations, corrects issues, and responds to inquiries from customers, including internal and external entities regarding Single Family Housing (SFH) loans and grants. Receives and responds to customer inquiries through email, faxes, telephone and written correspondence. Documents inquiries and responses in the loan servicing online system.

Requirements

• You must be a US Citizen or US National
• Males born after 12/31/1959 must be Selective Service registered or exempt
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. For the GS-7 level: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level; or its non-Federal equivalent that demonstrates: experience working in a mortgage loan environment. Familiarity with Customer Service fundamentals and basic loan servicing operations to provide accurate and meaningful communications with customers. Ability to respond to servicing inquiries through multiple communication channels. Utilize logic and research skills to determine the appropriate action. Experience in responding to customer inquiries orally and in writing. No substitution of education at this grade level. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Qualifications are based upon meeting specialized experience only. Education cannot be used to qualify for this position.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Concepcion Reyna
• Email: [email protected]