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Job opening: CUSTOMER ADVOCATE

Salary: $103 409 - 186 854 per year
Relocation: YES
Published at: Jul 22 2024
Employment Type: Full-time
You will serve as a CUSTOMER ADVOCATE in the Z Directorate of NAVAL SURFACE WARFARE CENTER.

Duties

You will serve as a focal point for technical expertise, leadership, and program management in the areas of development, integration, test and evaluation for Z Directorate mission areas. You will serve as the point of contact for existing and new tasking; business development as well as technical and programmatic leadership for mechanical engineering centric programs. You will be responsible for financial management and long-range planning activities for multiple engineering programs. You will formulate, define and modify overall mechanical engineering objectives and requirements for multiple programs across multiple agencies. You will evaluate feasibility of new mechanical engineering concepts and principles and makes recommendations on continuance or abandonment of work. You will provide technical advice on mechanical engineering issues and emerging technologies to top level Navy management and technical personnel, other agencies, and private organizations. You will serve on Navy, inter-agency, and technical society panels and committees of national or international scope. You will serve as a consultant to other technical experts in the field and provides advice on issues on which experts disagree. You will make presentations and write technical reports and papers in your area of expertise. You will anticipate and provide constant attention to sponsor and customer requirements provide the basis for successful long-term relations. You will communicate effectively both orally and in writing through preparation of properly organized, accurate and effective formal reports, studies, documents, and presentations. You will organize and present thoughts, plans and results in a clear and concise manner in both formal and informal situations. You will negotiate and work toward consensus on controversial issues. You will communicate complex concepts both orally and in written form to a broad spectrum of civilian and military personnel, and deliver presentations to all levels of managements, program offices, staff and various vendors and contractors. You will be responsible for program management, planning, execution, budgeting, cost, schedule, and performance of assigned programs, including audit readiness. You will be the technical expert using the science of mechanical engineering (e.g., design, fluid dynamics, manufacturing processes, machine design, thermodynamics, and heat transfer), design standards, industry codes, and techniques. You will Implement sponsors' tasking, policies, and guidance and represents the department at external customer meetings with authority to influence direction, schedule and resource allocation. You will operate in accordance with National Authorities, DCID, NISPOM, OPNAV and NAVSEA Directives, NSWC PHO Policies, practices of security organizations inside and outside the Navy, adjudicative standards and enforcement procedures.

Requirements

  • Must be a US Citizen.
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  • Males born after 12-31-59 must be registered for Selective Service.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • MSP/PPP applicants must currently hold the required security clearance.
  • Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
  • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the next lower pay band, ND-04 (GS-12/13 equivalency), in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: As a professional engineer providing technical expertise, leadership, and program management to handle development, integration, test and evaluation, financial management, long-term planning, or business development for various programs in order to ensure alignment with naval standards and effective communication. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series AND https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0800/files/all-professional-engineering-positions-0800.pdf Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Applicants must meet the following basic education requirements of the Office of Personnel Management (OPM) Qualifications Standards Manual:

Successful completion of a professional engineering degree. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher) in a school of engineering with at least one program accredited by the Accreditation Board for Engineering and Technology (ABET); or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics, dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics, such as optics, heat transfer, soil mechanics, or electronics. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position.

OR

Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the District of Columbia, Guam, or Puerto Rico. Absent other means of qualifying under this standard, those applicants who achieved such registration by means other than written test (e.g., State grandfather or eminence provisions) are eligible only for positions that are within or closely related to the specialty field of their registration For more information about EI and EIT registration requirements, please visit the National Society of Professional Engineers website at: http://www.nspe.org

OR

Evidence of having successfully passed the Fundamentals of Engineering (FE) examination or any other written test required for professional registration by an engineering licensure board in the various States, the District of Columbia, Guam, and Puerto Rico The FE examination is not administered by the U. S. Office of Personnel Management. For more information, please visit: http://www.nspe.org/Licensure/HowtoGetLicensed/index.html.

OR

Successful completion of at least 60 semester hours of courses in the physical, mathematical, and engineering sciences and in engineering that included the courses specified in the basic requirements under paragraph A (above). The courses must be fully acceptable toward meeting the requirements of an engineering program as described in paragraph A (above)

OR

Successful completion of a curriculum leading to a bachelor's degree in an appropriate scientific field, e.g., engineering technology, physics, chemistry, architecture, computer science, mathematics, hydrology, or geology, may be accepted in lieu of a bachelor's degree in engineering, provided the applicant has had at least one year of professional engineering experience acquired under professional engineering supervision and guidance. Ordinarily, there should be either an established plan of intensive training to develop professional engineering competence, or several years of prior professional engineering-type experience, e.g., in interdisciplinary positions.

Contacts

  • Address NAVAL SURFACE WARFARE CENTER 4363 Missile Way Port Hueneme, CA 93043 US
  • Name: Department of Navy EIC
  • Email: [email protected]

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