The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) or Benefits Eligibility Support Team (BEST) division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Duties

Specific duties are as follows: Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division. Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans. Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated. Maintains effective labor/management relationships and accomplishes personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations. Work Schedule: Full time, Monday through Friday TELEWORK ELIGIBLE: Yes, per Agency guidelines. This is not a remote position. Virtual: This IS NOT a virtual position. Position Description/PD#: 02101A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required. Physical Requirements: The work normally involves mental rather than physical exertion. Bargaining Unit Position: No

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/26/2024. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). Applicants must demonstrate that they meet the Specialized Experience requirements as noted below. Specialized Experience: You must have one (1) year of specialized experience, equivalent to at least the GS-12 grade level in the Federal service, in the normal line of progression for the occupation in the organization. This experience must include: Managing the cost-effective use of resources to accomplish teams' assigned outcomes; Evaluating the quality and timeliness of service provided by teams (individual performance and team performance); AND Serving as a technical lead of work involving the development, examination adjustment, reconsideration, or authorization of the settlement of claims filed by Veterans, their dependents, or beneficiaries. There is no educational substitution for the GS-13 grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address
• Name: Felicia L Douglas
• Email: [email protected]