The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), Benefits Eligibility Support Team (BEST), or Pension Management Center (PMC) division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Duties

Duties include: Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division. Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans. Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated. Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations. Work Schedule: Monday to Friday Telework: Available, based on agency policy. This is not a remote position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative GS-0996-13/PD#02101A. Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Bargaining Unit Position: No

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have at least one year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include: Managing the cost-effective use of resources to accomplish teams' assigned outcomes; Evaluating the quality and timeliness of service provided by teams (individual performance and team performance); and, Serving as a technical lead of work involving the development, examination adjustment, reconsideration, or authorization of the settlement of claims filed by Veterans, their dependents, or beneficiaries.. There is no educational substitution for this grade level. After you have met the minimum qualifications, you will be rated on the following Competencies for this position: COMMUNICATION: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. CONFLICT MANAGEMENT: Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact. LEADERSHIP: Inspires, motivates, guides and mentors others toward goal accomplishment; models high standards of honesty, integrity, trust, openness, and respect for individuals by applying these values to daily behaviors. PROBLEM SOLVING: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems. TECHNICAL COMPETENCE: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

This job does not have an education qualification requirement.

Contacts

• Address Montgomery Regional Benefit Office 345 Perry Hill Rd Montgomery, AL 36109 US
• Name: Yohandy Gonzalez Veitia
• Phone: 601-364-7271
• Email: [email protected]