In this position, the incumbent will serve as a Program Support Assistant (PSA) for the Integrated Clinical Communities (ICC) service lines under Chief Medical Office within the VISN 21 Sierra Pacific Network. The incumbent provides administrative aspects of non-institutionalized patient care performing the full range of clerical, business, and organizational duties that ensure efficient and effective service line support.

Duties

1. Serves as the liaison to schedule meetings, obtain conference rooms, arrange for, monitor, and secure equipment, teleconference lines, videoconference equipment, services, products, and copies as needed. 2. Responsible for data management, including data support for strategic initiatives and performance metrics. Assists leadership by providing data to track projects, improve databases and to ensure most efficient reporting methods are being utilized. The incumbent will assess best methods and apply computer capabilities to facilitate administrative operations for the service lines. The incumbent will extract and monitor data using statistical tracking systems and compile data together into a comprehensive report. 3. Prepares and reviews outgoing correspondence, minutes, policies, letters, and reports ensuring proper format and correct spelling. Incumbent reviews documents and correspondence to ensure accuracy, completeness, attachments are added, develops standard/form letters, and replies to inquiries approved by the Chief Consultants. 4. Supports service lines administrative activities utilizing various computer applications including spreadsheets, databases, word processing, graphic generation, desktop publishing programs, multiple data bases, internally developed desktops to develop, format, evaluate and redesign information to meet VISN 21(V21) Integrated Clinical Communities Service Lines. Incumbent obtains databases and develops data into summaries by including graphs and charts. Assists in the development of special programs or initiatives. Under direction, conducts subject specific searches using a variety of healthcare sites for information that may assist in achieving the VHA mission and goals. 5. Prepares VISN correspondence to request action by facilities and completion by issuing a due date, tracking and collecting completed submissions, and providing a comprehensive folder of documents for the service line staff to review and approve or edit. Submits final approved documents to the Network Director's Secretaries for timely submission to White House correspondence, congressional, VACO correspondence (both VHA), and OIG correspondence. 6. Makes necessary travel arrangements for the Chief Consultants, including reservations, trip tickets, preparing travel authorities and vouchers in coordination with the travelers. Prepares itineraries and tracks travel funding for each service line and works closely with the VISN 21 financial staff. 7. Maintains, researches, and revises the electronic file systems for pertinent information by collecting and reviewing relevant source documents for upcoming meetings and for staff resources. Researches and locates appropriate documents and files for V21 staff in the Network Facilities and V21 Network Office by applying a wide based knowledge of files and the work of the service lines. 8. Assists with Integrated Clinical Communities activities and provides support for meetings and conferences including scheduling meetings, recording minutes, developing and distributing meeting evaluation forms. Responsible for coordination with V21/ VHACO education officials and drafting required conference documents. Tracks and assures accurate and timely dissemination of VISN and VACO policies, plans, directives, audits and initiatives as directed. With assistance, drafts lower level operating policies, plans or directives for review by the service line staff. 9. Records and transcribes minutes from multiple service line committees and other meetings that may be related to the functions of the service lines including the Healthcare Delivery Committee, Integrated Clinical Communities, or other committees as directed. Coordinates information, prepares agendas, copies material to be discussed, prepares minutes for distribution, identifies action items and follows-up as required. Ensures necessary committees, charters, minutes, agendas and trackers are organized on the appropriate SharePoint or shared drive to members to access. Demonstrates understanding and knowledge of medical terminology and maintains confidentiality when preparing a variety of correspondence. And all other duties as listed on Position Description and any additional support duties within the VISN office as needed. Work Schedule: Monday-Friday, 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position is authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD01442O Relocation Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Typing Requirement: Applicants for this position must possess a typing speed of at least 40 words per minute. Words per minute are based on a 5-minute sample with three or fewer errors. Applicants may meet this requirement by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using PC-based equipment and software to input and extract data. Conducts wide range of clerical practices and procedure sufficient to file material and obtain data from files. Assists in the credentialing and privileging of all members of the medical staff. Ability to communicate orally technical information to a diverse group of individuals with varying levels of understanding. Knowledge of the contacts required for verification of information in health care provider files. Ability to communicate in writing to prepare emails, letters, and reports. Ability to manage multiple projects and priorities and meet deadlines. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)Manages and Organizes InformationWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary but requires some repetitious keyboarding, bending, reaching, stooping, walking, and the carrying of such things as patient records, office supplies, and letter mail. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VISN 21 SIERRA PACIFIC NETWORK 391 Taylor Blvd Pleasant Hill, CA 94523 US
• Name: Odarius Pouncil
• Phone: 559-231-3372
• Email: [email protected]