Provide support for all areas under the Office of Quality Services (QS), including but not limited to: Performance Improvement, Risk Management/Peer Review, Patient Safety, Accreditation/Regulatory, System Redesign and High Reliability, as well as any other programs or entities that may be placed under the QS umbrella. In addition, fulfills the role of Policy, Procedure and Directives coordinator by tracking, managing, and facilitating approval of the medical center's policies and procedures.

Duties

Duties consist of the following, but are not limited to: Interpreting national administrative regulations and executive career field performance measures, developing and implementing local administrative policies, defining administrative requirements, and/or providing advice to the Chief, QS on related issues. Assists the Chief, QS with tailoring quality program management strategies and techniques to fit health care system management and staff. Tasked to develop policy, motivational material, and/or information to facilitate participation in important program initiatives in support of QS. Oversees multiple health care system quality monitoring activities, such as evaluating performance measure reports. Serves as the principal advisor for QS on all administrative management matters associated with the service and program operations. Independently plans, schedules and conducts projects to evaluate and recommend ways to improve the effectiveness and efficiency of operations for QS. Responsible for organizing service-wide meetings and ensuring proper communication of administrative information items for the service. Acts as a liaison with persons and/or groups within and outside the organization; and communicates with critical persons and groups, speaking for the Chief, QS at times on complex program issues. Coordinates the Quality and Patient Safety Council (Q&PSC), and Social Determinants of Health (SDOH) Committee meetings, which consists of maintaining and updating reporting schedules and executive summary templates. Preparing and/or reviewing meeting agendas, prior to distributing to Q&PSC Council members. Soliciting required reports from responsible person(s). Attending meetings and smoothly navigating members through the electronic agenda, opening and scrolling through reports and accompanying data/charts in concert with the meeting discussion, creating a fluid experience for meeting participants while eliminating the need for paper reports. Responsible for ensuring Q&PSC and committee minutes are composed timely and accurately capture the pertinent discussion and follow up items for each meeting topic. May act as Contracting Officer Representative (COR) for procurements, and/or maintaining procurement and contracting records. Acts as the health care system Policy, Procedure and Directive coordinator and reviews and analyzes new or amended Policies and Procedures (MCP's and SOP's) and provides policy consultation to managers, ensuring local directives meet the intent of VA/VHA policy documents, as well as other applicable external, state, and Federal regulations. Tasked with ensuring the health care system publishes functional policy documents, which articulate information succinctly in a polished and standardized format. Leads data analysis and management activities related to QS programs. Utilizes knowledge of human resources laws, requirements, and policies to ensure all QS human resources actions follow these guidelines. Responsible for ensuring the timely, compliant, and accurate completion of documents required for various human resources actions, including recruitment, appointments, promotions, performance management, leave administration, compensation, benefits, and education. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position may be authorized for telework (AdHoc). Telework eligibility will be discussed during the interview process. Position Description/PD#: Administrative Officer/PD111340 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/25/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-07 and, for a GS-11 you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: For the GS-9: Carefully read the following descriptions of the required specialized experience for the position. Your resume must support your response. Applicants must have one (1) full year of specialized experience related to this position. This experience must have been equivalent to at least the GS-07 grade level in the Federal Service. Specialized experience: Examples of specialized experience would typically include, but are not limited to: Apply analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations; Conduct detailed analyses of complex functions and work processes; Experience utilizing multiple software programs, to include Microsoft Word, Excel, Access, Publisher, PowerPoint, Visio, Share Point and Outlook- as well as Adobe Professional; Plan, schedule, and conduct projects and studies; Plan, coordinate, and execute business functions, resource allocation, and production; Experience utilizing VISTA and CPRS computer packages; Administrative Officer experience; Experience performing Policy Coordination; Experience performing HR processes; Experience coordinating and conducting Network Director Performance Plan processes and narratives; Coordinate the Quality and Patient Safety Council (Q&PSC); Perform tracking updates, reminds staff and other responsible parties of reports due, reports to management on open and closed items and makes recommendations for resolution of open items. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination of Experience & Education: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education beyond 1 full year of graduate level education. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. For the GS-11: Carefully read the following descriptions of the required specialized experience for the position. Your resume must support your response. Applicants must have one (1) full year of specialized experience related to this position. This experience must have been equivalent to at least the GS-09 grade level in the Federal Service. Specialized experience: Examples of specialized experience would typically include, but are not limited to: Apply analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations; Conduct detailed analyses of complex functions and work processes; Experience utilizing multiple software programs, to include Microsoft Word, Excel, Access, Publisher, PowerPoint, Visio, Share Point and Outlook- as well as Adobe Professional; Plan, schedule, and conduct projects and studies; Plan, coordinate, and execute business functions, resource allocation, and production; Experience utilizing VISTA and CPRS computer packages; Administrative Officer experience; Experience performing Policy Coordination; Experience performing HR processes; Experience coordinating and conducting Network Director Performance Plan processes and narratives; Coordinate the Quality and Patient Safety Council (Q&PSC); Perform tracking updates, reminds staff and other responsible parties of reports due, reports to management on open and closed items and makes recommendations for resolution of open items. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination of Experience & Education: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education beyond a master's or equivalent graduate degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Employee DevelopmentLegal, Government and JurisprudencePersonnel and Human ResourcesPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. The work is in an office setting and is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address CW Bill Young Department of Veterans Affairs Medical Center 10000 Bay Pines Boulevard Bay Pines, FL 33744 US
• Name: Juan Mendez
• Phone: 813-816-7155 X100155
• Email: [email protected]