This position is located within the Customer Assistance Division under Customer Loan Servicing Directorate, Servicing & Asset Management Office. The Customer Assistance Division staff provides customer support and mitigates financial risk through processing accurate and timely loan servicing financial transactions and adjustments. The incumbent will assist customers with their accounts, any account discrepancies, and/or financial, or accounting transaction updates.

Duties

Provide efficient and accurate customer service via multichannel communications to a nationwide portfolio for all current and delinquent program loan and grant recipients and other external customers. Utilize customer financial activity to reconcile and verify loan activity. Process financial and/or accounting transactions to establish and adjust loan balances and repayment activity on borrower accounts. Make account adjustments and correct discrepancies; balance and reconcile updates to financial data, prepare worksheets to prove accuracy of financial/accounting system records and initiates corrective actions. Document and maintain the internal control structure to ensure that all funds are received, disbursed, and accounted for as well as applied to customer’s accounts in a timely and accurate manner.

Requirements

• You must be a US Citizen or US National
• Males born after 12/31/1959 must be Selective Service registered or exempt
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. GS-07:Applicants must have 1 year of specialized experience equivalent to at least the next lower grade level; or its non-Federal equivalent that demonstrates researching loan documents pertaining property taxes and escrow analysis. Using system information to contact tax collectors to obtain property tax information, to include current owner, delinquent amount due, delinquent installments due, and penalty amount. Using regulations and system information to accurately calculate escrow payments, escrow surplus/shortage, and required escrow deposits. There is no substitution of education for experience at the GS-07 grade level. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There are no educational requirements for this position.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Corrina Ortiz
• Email: [email protected]