As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding.These types of positions provide leadership and guidance to subordinate employees to administer, develop, deliver, and support IT systems and services.

Duties

Serves as Supervisor for the System Wide Information Management (SWIM) Enterprise Control Center (ECC) sub-team. Reports to the ECC Team Manager and National Operations Group Manager, and serves under direction of the NAS Security & Enterprise Operations Directorate. Provides oversight for 24/7 continuous enterprise service level monitoring for critical NAS services and applications. Teams serve as primary focal point for NAS subscribers and consumers. They provide advance notification to consumers when an interruption could affect the delivery of the enterprise service and coordinate potential impact when a legacy or enterprise service/equipment is reported out of service, scheduled or unscheduled. Maintains oversight and knowledge of the health of the enterprise services and the customers who use the services. Provides specific impact information to national operations organizations and customers regarding restoration and mitigation. Regularly reviews logs recorded and maintained by teams regarding consumer issues and anomalies. Reports status, trends, and impacts of NAS enterprise service events to higher level management. Collaborates extensively with the Enterprise Data Services Team when Tier 2 expertise is required in order to address a difficult or high visibility issue. Maintains knowledge of network communications and troubleshooting techniques within NAS Operational Internet Protocol (IP) environment in order to identify and assesses enterprise level events.

Requirements

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents).
• Designated or Random Drug Testing required.

Qualifications

For additional information please view the complete OPM qualification standard for the Group Coverage Qualification Standard for IT Specialist, please visit:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13 in the Federal Service.Specialized experience is: Experience working in a control center, supporting critical NAS services and applications and reporting statuses, trends, and impacts of NAS enterprise service events to upper management.Qualifications must be met by the closing date of this vacancy announcement.

Contacts

• Address Federal Aviation Administration ACT Regional HR Services Branch Atlantic City International Airport, Bldg. 300 AHF-N710 Atlantic City, NJ 08405 US
• Name: Tara Price
• Phone: 1 (609) 485-4669
• Email: [email protected]