This position is located at MWR IT. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

Assigns work, enforces standards, and conducts performance counseling. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Provides information and assistance to customers including system hardware/software installations, configuration, and upgrades and troubleshooting. Applies information security and information assurance policy, principles and practices. Performs the full range of supervisory duties. Sets priorities, prepares work schedules, and makes assignments, defines duties and responsibilities over assigned personnel.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III investigation.
• Incumbent is req'd to submit a FDS, OGE-450 Executive Branch Personnel Confidential Financial Disclosure Report upon entering position and annually in accordance with DoD Directive 5500-7-R Joint Ethics Regulation dated 30 Aug 1993.
• Cybersecurity certifications, such as Network+, Security+, or Microsoft Certified Professional (MCP), IAW the DoD 8140.03, Cyberspace Workforce Qualification and Mgt Program within 6 months.

Qualifications

Managerial, work experience, education, and/or specialized training sufficient to demonstrate IT knowledge and skill in: - Participating in the planning and delivery of a full range of IT customer support services. - Installing, configuring, upgrading and troubleshooting hardware and software components. - Presenting formal and informal training and assistance to customers. - Reporting, responding to, and resolving customer requests. Appointment subject to satisfactory completion of pre-employment checks in accordance with AR 215-3, to include a National Agency Check (NAC).

Education

This job does not have an education qualification requirement.

Contacts

• Address DM-NAF-W6CDAA US ARMY GARRISON FT KNOX DO NOT MAIL Fort Knox, KY 40121 US
• Name: Stephanie Caraballo
• Phone: 520-669-0184
• Email: [email protected]