The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo.  This position is in the National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture. 

Duties

The Visitor Services Coordinator is responsible for developing programs, policies and procedures designed to welcome and assist visitors and guests for the best possible museum experience and to manage daily visitor operations and activities in the galleries and public areas of the museum. 

Requirements

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.
• U.S. citizenship

Qualifications

Basic Qualification Requirement:  Experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. In addition to the basic qualification requirement above: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-5 level in the Federal Service or comparable pay band system. For this position, specialized experience is defined as demonstrated experience assisting in daily operations at visitor information desks; working with visitor services teams and volunteers; leading tours around challenging and sensitive subjects; compiling data and requirements for projects and reports; assisting in the care and maintenance of equipment and supplies for visitor services programs; and providing services and assistance in a fast-paced museum, education center, cultural or historic site, recreation site or similar facility.  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Or Education:  One full year of graduate level education or superior academic achievement in a field related to this position may be substituted to meet the experience requirement. Superior Academic Achievement Provisions: A Bachelor’s degree in any field, plus at least one of the following superior academic achievement provisions: A grade-point average (GPA) of B (3.0 or higher on a 4.0 scale) for all completed undergraduate courses, or courses completed in the last two years of undergraduate curriculum; or 2. A grade-point average (GPA) of B+ (3.5 or higher on a 4.0 scale) for the required courses in your major field of study, or required courses in your major completed in the last two years of undergraduate study; or 3. Rank in the upper one-third of your class in the college, university, or major completed in the last two years of  undergraduate study; or 4. Election to membership in a national scholastic honor society, other than freshman honor societies.  Honor societies that have been approved are listed in the American College of Honor Societies.  Booklet of Information (1992-95) and/or Baird’s Manual of American College Fraternities (1991). To verify your claim for this provision, please submit a college transcript(s) showing that you maintained a grade point average (GPA) of 3.0 or higher out of a possible 4.0 for all 4 years of undergraduate courses, or on all undergraduate courses completed during the final 2 years of your curriculum, including all transferred courses. Note:  GPAs are to be rounded to one decimal place.  For example, 2.95 will round to 3.0 and 2.94 will round to 2.9.  If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an honor society. Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.

Education

There is no basic education requirement for this position.

Contacts

• Address SMITHSONIAN Office of Human Resources POB 23772, 600 Maryland Avenue, SW 517 Capital Gallery Washington, District of Columbia 20013-7012 United States
• Name: Yvonne Humphries
• Phone: 202-633-7448
• Email: [email protected]