This position is located in Management Directorate, Office of Chief Information Officer, IT Field Services Division. As an Supervisory Information Technology Specialist (System Administration), you will be responsible for performing and supervising work that involves the planning, design, and implementation of new and improved software applications to meet USCIS business needs.

Duties

Incumbent performs a wide range of supervisory duties such as planning work; assigning and evaluating work; interviewing candidates for positions and recommending appointments. Ensures continuity in operations and the rigorous application of information management/information security, and practices in the delivery of planning and management services. Serve as lead for projects, tasks, working groups, and daily activities with responsibility for analyzing, managing, or performing work necessary to develop, acquire, document, test, integrate, maintain, or modify. Provides technical guidance, services, technologies, advice, and recommendations to federal and contractor IT professionals maintaining USCIS systems, networks, and connectivity. Serves as a leader or member on various committees and working groups, as well as ad-hoc groups convened by USCIS offices. Reviews, prepares and coordinates correspondence, reports, memoranda, directives, regulations, policies and procedures pertaining to assigned technical areas.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 07/24/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 07/24/2024. Basic Requirements: All applicants must meet the following basic requirements. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the 13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Applying new methods to resolve complex and/or intricate, controversial, or unprecedented issues and problems, and resolves conflicts that arise. Utilizing knowledge of an organization's programs, mission goals, objectives, and relationships with other government and private entities. Planning and coordinating the design, development, testing, installation, and support of new and modified systems including hardware and software. Using initiative and resourcefulness in deviating from traditional methods or researching trends and patterns to develop improved methods and approaches or to propose new policies. Providing written and oral reports, with conclusions, alternatives, and recommendations on national policies, projects, or studies. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 07/24/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]