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Job opening: Contact Representative

Salary: $43 757 - 63 412 per year
Published at: Jul 12 2024
Employment Type: Full-time
Explore a new career with the BLM - where our people are our most precious resource. This position is located in Carson City, NV. Information about Carson City and the surrounding area can be found at Carson City Chamber of Commerce. We expect to fill (1) vacancy/vacancies at this time; however, additional positions may be filled from this announcement if they become available. This position is authorized a 10% incentive - see Additional Information

Duties

Provides information regarding the BLM’s mission, wild horse and burro adoptions, map purchases, area archeology and area history. Provides information to members of the public on types of recreational opportunities available on BLM and other agency lands as well as related recreational opportunities available in the area. Research and respond to a variety of complex inquiries concerning such matters as land status and ownership, land sales, timber sales, mining claims, oil and gas leases and permits, rights of way, and/or grazing permits. Research legal documents and prepares written responses or furnishes printed material related to land, mineral, mining claim recordation and recreation inquiries. Researches several automated record systems including the automated plats/HI system, Legacy Re-Host 2000 (LR 2000), Case Recordation, Status Mining Claim Recordation and Collections and Billings System (CBS).

Requirements

  • U.S. Citizenship is required.
  • Be sure to read the 'How to Apply' and 'Required Documents' Sections.
  • You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
  • Direct Deposit Required.
  • Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
  • Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
  • This position requires you to wear an officially-approved uniform while in a duty status. The incumbent is required to wear the uniform in accordance with applicable policies and be required to sign a condition of uniform wear statement.
  • May require a one year probationary period.

Qualifications

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience. For GS-05: You must have one (1) year of specialized experience equivalent to the GS-04 in the federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, and using automations systems, maintaining files and related materials; OR completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite, OR I have an equivalent combination of the experience and education described above. NOTE: only education in excess of the first 60 semester hours of study i.e., beyond the second year, is creditable toward meeting the specialized experience requirements. One full academic year of study (30 semester hours) beyond the second year, is equivalent to 6 months of specialized experience. For GS-06: One (1) year of specialized experience, equivalent to GS-05 in the Federal service. Specialized experience is further defined as: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence with complex subject matter; providing on-the-job training and user assistance to employees and the general public; researching laws, regulations and organizational policies; and maintaining sensitive information, records and files. Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate undergraduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.You must meet all qualification requirements by the closing date of the announcement. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level. Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required. Work Environment: Work is performed in an office building that requires normal safety precautions. Relocation/Recruitment Incentive: This position is offering a Relocation/Recruitment Incentive, 10% of the annual salary. To be eligible for a Relocation Incentive, you must be a current Federal Employee and the selectee must be employed with the Federal Government and the selectees current duty location is more than 50 miles from the duty location of this position. To be eligible for a Recruitment Incentive, selectee must not be employed by the Federal Government.

Education

This position falls under the Contact Representative Series, 0962. There are no Individual Occupational Requirements (IOR) for this series.

This position allows for education to be substituted for specialized experience (see qualification section for education requirements). If using education to qualify - You MUST submit a copy of ALL your college transcripts or a list of ALL college courses that include hours and grades from an accredited U.S. college/university. Upon selection, official transcripts must be received prior to appointment. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

All selections and tentative offers of selection are contingent upon submission and verification of 'official' transcripts.

Contacts

  • Address BLM Nevada State Office BLM Nevada State Office NV-953 1340 Financial Blvd. Reno, NV 89502 US
  • Name: Randi Hucks
  • Phone: 775-861-6415
  • Email: [email protected]

Map

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