This position is in the Insurance Section, Escrow Branch, Customer Assistance Division, Servicing and Asset Management Office, Business Center Operations Office, Rural Development. The incumbent must be able to read, write and speak fluently in both English and Spanish.

Duties

Functions include processing financial/accounting transactions to establish and adjust loan balances and repayment activity on borrower accounts. Maintains and analyzes servicing system reports for special analysis and to maintain servicing system data integrity. Consults with higher graded employees and considers existing problems and constraints and recommends courses of action, either functionally or through automated means. Becomes familiar with policies and procedures related to assigned area. Performs special projects, which may require functional and systems automation liaison duties.

Requirements

• You must be a US Citizen or US National
• Males born after 12/31/1959 must be Selective Service registered or exempt
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. GS-07: Applicants must possess one (1) year of specialized experience equivalent to at least the GS-06 grade level in the Federal Service; or its non-Federal equivalent. Specialized experience is defined as resolving and responding to inquiries related to name/address changes, deceased borrowers, social security numbers, year-end statements, interest methodologies, preauthorize debits, verification of mortgage, 2nd lien holder requests, loan amortization, payment and delinquency inquiries, billing statements, document copies, and other loan servicing matters; researching issue determinations, corrects issues, and responds to inquiries from customers; responding to customer inquiries related to mortgage loan servicing matters using customer service skills and strategies. There is no substitution of education for experience at the GS-07 grade level. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Qualifications are based upon meeting specialized experience only. Education cannot be used to qualify for this position.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Concepcion Reyna
• Email: [email protected]