Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Incumbent serves as a Lead Public Safety Dispatcher providing emergency response dispatching of police, fire and medical services to the public by answering emergency 911calls and responding with appropriate personnel and equipment.

Duties

Ensures that the organizations strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services. Coaches the team in the selection/application of appropriate problem-solving methods/techniques, provide advice on work methods, practices and procedures, and assist the team and/or individual members to identify the parameters of a viable solution. Maintains current knowledge of operations and answers questions of other employees on procedures, policies, directives, etc. Responsible for the receipt and effective evaluation of emergency calls; determining nature of call; prioritizing emergency and non-emergency calls; identify the level of response necessary to provide additional information to the responding units. Provides emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority emergency medical dispatch system. Monitors status and availability of police, fire and medical units to assure an appropriate response is made. Maintains reports and retrieves needed statistical information using fire incident reporting system(s). Train new employees on standard operating procedures, internal policies, and industry requirements.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. The work is performed in a highly stressful, restricted office environment.
• Must be able to obtain and maintain certification in CPR; DoD Telecommunicator I and II; DoD HAZMAT Awareness certification; APSIN (Alaska Public Safety Information Network); and Emergency Medical Dispatch certification.
• This is a drug testing designated position subject to random drug tests. Employee must pass screening for illegal drug use prior to appointment and subsequent periodic drug screening thereafter.
• Must be able to work shifts, overtime, weekends, or holidays as required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing emergency response dispatching of police, fire, and/or medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: Computer LiteracyEmergency CommunicationTeaches OthersTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address A1-W6L71B US ARMY INSTALLATION MGMT CMD-GREELY DO NOT MAIL Fort Greely, AK 99731 US
• Name: Army Applicant Help Desk