The Central Violations Bureau Clerk position is located in the Department of Program Services (DPS), Court Services Office (CSO), Programs Division (PD), Central Violations Bureau (CVB) Branch in San Antonio, Texas. The CSO is responsible for the management of resources, programs, and services related to court administration and case management.

Duties

This position will report to a Central Violations Bureau team Supervisor. CSO seeks a self-motivated, Central Violations Bureau (CVB) Clerk. The CVB processes federal violation notices issued to defendants by federal law enforcement officers and provides support services for U.S. magistrate judges, clerk's office staff and federal law enforcement agencies nationwide. The CVB also assists federal law enforcement agencies with technical support of electronic access to the CVB system. The primary responsibilities of this position are data entry and phone support. The duties of this position include, but are not limited to: Entering violation notices and fines received from issuing agencies and other payments into an automated case-tracking and processing system. Preparing, reconciling, and forwarding court dockets to the appropriate Judicial office for those cases where the defendant requests a court hearing in lieu of paying a fine or court appearance is mandatory. Answering telephone inquiries regarding pending and closed cases, payment information and other related matters from defendants, and issuing agency personnel and federal judges. Utilizing word processing software to prepare routine and non-routine correspondences in response to inquiries. Maintaining close liaison with issuing agency personnel, federal law enforcement officers and federal judges and their staffs. Opening and distributing incoming mail. Processing outgoing mail and DMV files.

Requirements

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience performing data entry, working with customers, answering phones, and solving customer problems. The following are preferred experiences/skills and are not required to qualify for this position: The ability to type at least 60 words per minute with an error rate of less than 1% (A typing certification must be included to verify typing speed) Experience in a high-volume call center.

Education

This position does not require education to qualify.

Contacts

• Address Department of Program Services One Columbus Circle, NE Washington, DC 20544 US
• Name: Nida Khan
• Phone: 202-502-3800
• Email: [email protected]