This position serves as a Supervisory Medical Support Assistant within the Information Technology Department of the Pine Ridge Service Unit in Pine Ridge, SD. The incumbent will serve as a supervisor of the MSA Call Center staff. They will also provide technical assistance to management regarding patient scheduling. This position reports to the Supervisory IT Specialist.

Duties

Directs the operation of the Call Center (Patient Scheduling) Schedules and assigns work, evaluates work performance and approves leave Trains employees and holds periodic in-house training sessions Establishes and maintains productivity controls and goals Ensures that all patient demographic information is updated and accurate Makes final determinations on direct care eligibility of all individuals seeking care

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-07: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provides input on performance; Resolves daily work place issues and maintain efficient workflow; Conducts ongoing reviews to ensure quality of work; Interviews patients and determines the nature of the call or visit to schedule appointments or initiate appropriate patient paperwork; Reviews documents for accuracy, explains processes, test preparations and/or policies to patients; Reviews, corrects and initiates admission forms as needed for appointments; multi-task and navigate through difficult patient scheduling situations with excellent communication and customer service skills; and perform a variety of receptionist, clerical and record-keeping duties. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements.

Contacts

• Address Pine Ridge Service Unit PO Box 1201 E Hwy 18 Pine Ridge, SD 57770 US
• Name: Joseph Dudley
• Phone: 605-226-7203
• Email: [email protected]