About the Position: Serves as Help Desk, Customer Service Assistant at the Medical Center of Excellence (MEDCOE)performing a variety of functions associated with the operation of help desks, the Army TrainingHelp Desk (ATHD), and the Army Enterprise Service Management Platform (AESMP).

Duties

Responsible for providing instructional technology computer support to resident and online training programs and supporting the resolution of issues submitted via the web and phone by MEDCOE personnel worldwide. Employee independently completes assignments in accordance with accepted practices, resolving most conflicts that arise Provides multiple methods of instructions, evaluation, and counseling to students.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must be able to obtain and maintain a Secret Clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APostal Service/Peace Corps and Other Unique AuthoritiesPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes developing processes and utilizes web-based customer support and learning management systems to facilitate training functions and student access to enterprise customer documentation training issues; i.e., support involves facilitating documentation and resolution of issues related support designed to address technical, content, and to distributed learning programs that support mandatory, certification, recertification, professional development, readiness , and blended- learning training programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-06. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Communications and MediaDatabase AdministrationDistributed Systems Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06)

Education

This job does not have an education qualification requirement.

Contacts

• Address FR-APF-W3VZAA US ARMY TRADOC MEDICAL COE DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk