The Patient Support Services Department is seeking a Lead Medical Support Assistant who has experience working in a health care setting with direct contact with patients. The ideal candidate has experience using electronic medical records and appointment scheduling systems, creating staffing schedules and assigning work to staff, is skilled at clearly communicating information verbally and in writing, and has customer service experience and the ability to anticipate and resolve problems.

Duties

As a GS-0679-08 Lead Medical Support Assistant, your duties will include, but are not limited to, the following: Distributing balanced workload to staff and ensuring work is completed according to established standards. Providing on-the-job training to new and existing employees in accordance with established procedures and practices. Entering patient information in an electronic medical record and/or patient scheduling system. Monitoring work performance and the quality of work. Creating and modifying staffing schedules as needed.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.).
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• Males born after December 31, 1959 must be registered with the Selective Service.
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.
• You must be able to lift and move heavy items weighing more than 50 lbs.
• You may be exposed to infectious/incurable diseases and/or radioactive materials.
• You may be required to utilize cleaning and sterilizing agents.
• Some walking, standing, bending and lifting of light items will be required.
• Position is designated as emergency essential.
• Position requires weekend hours, night shifts, regular or rotational shifts, holiday hours.
• Position has on-call or call-back requirements.

Qualifications

You qualify at the GS-08 level if you meet the following qualification requirement: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-07 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: using an electronic medical record system and electronic appointment scheduling system; creating and modifying staffing schedules and assigning work to staff in a health care setting; and communicating information clearly to patients, visitors, and staff verbally and in writing, requiring direct contact with patients. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12441883

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]