This medical support position is located in the Clinical Center Nursing Department (CCND) at the National Institutes of Health (NIH), Clinical Center (CC), in the Department of Health and Human Services (HHS). The Medical Support Assistant reports directly to a Nurse Manager for a patient care area within the CCND. As a Medical Support Assistant, you will be responsible for a wide variety of clerical, research support, patient care support, and administrative duties.

Duties

The major duties for the position include, but are not limited to the following: Responsible for a wide variety of clerical and administrative duties in support of the NIH Clinical Center. Serve as an information resource for patients, visitors, and staff. Interview patients for inpatient admission or outpatient registration. Enter information into the medical information system. Schedule patient appointments. Maintain patient medical records. Compile data for reports. Utilize software applications to enter and compile data and to create reports, correspondence, requisitions, etc. Develops/maintains effective and efficient communication with the patient, family and interdisciplinary team. Prepare and stock patient exam rooms. Performs quality checks for accuracy of patient information as it is entered into the electronic medical record. Evaluate all incoming communications and determine if an urgent response if required, record messages accurately.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• The incumbent’s work performed is sedentary in nature and requires some walking, standing, bending and lifting of light items up to 35 lbs with or without a reasonable accommodation.
• The incumbent may be exposed to infectious/incurable disease and/or hazardous materials.
• This position requires rotational shifts, holidays and weekend shifts.
• This position is designated Tier 1 emergency essential.

Qualifications

You qualify at the GS-07 level, if you meet the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: screening and entering patient responses into a medical records system; relaying pertinent patient information to medical staff; creating physician appointment schedules using an electronic scheduling system; and performing quality checks for accuracy of patient information as it is entered into the medical records system. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12381297

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]