This position is aligned with the Office of the Secretary, Department of Energy. As an Ombudsman Specialist, you will serve as a confidential, independent, neutral, and informal resource for helping to prevent, address, and resolve conflicts and concerns.

Duties

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. As an Ombudsman Specialist, you will:

Requirements

• Must be a U.S. Citizen, National, or Foreign National who meets both Immigration and Annual Appropriations Laws.
• This employer participates in the e-Verify program.
• Males born after 12/31/1959 must be registered for Selective Service.
• Suitable for Federal employment, as determined by a background investigation.
• A Pathways Recent Graduate Participant Agreement is required.
• Recent Graduates serve a trial period for the entire duration of their excepted service appointment.
• Applicants must provide documentation of completion within the previous 2 years of a qualifying associates, bachelors, masters, professional, doctorate, degree or certificate from a qualifying educational institution.
• Veterans precluded by a military service obligation have up to 6 years after completion of degree or certificate to apply.
• This position is approved to work remotely full-time, but you must reside within a realistic commuting distance of the DOE Worksite (125 miles). A remote agreement will be required after entrance on duty.

Qualifications

GS-09 - To qualify at this grade level, you must meet one of the following requirements below: EXPERIENCE: One-year specialized experience, equivalent to the GS-07 grade level in federal service. Specialized experience for this grade level is defined as: 1. Assisting in the development and delivery of training in the areas of collaborative and informal conflict resolution; AND 2. Assisting as a neutral third party assessing key aspects of workplace conflicts and issues and to help generate potential options; AND 3. Researching and analyzing data in the area of conflict resolution. OR EDUCATION: 2 years of progressively higher-level graduate education leading to a master's degree or master's or equivalent graduate degree. Graduate education must provide the knowledge, skills, and abilities to perform in the position. (TRANSCRIPTS REQUIRED) OR COMBINATION: A combination of experience and graduate level education that when combined meet the requirement for this position. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. (TRANSCRIPTS REQUIRED). GS-11 - To qualify at this grade level, you must meet one of the following requirements below: EXPERIENCE: One-year specialized experience, equivalent to the GS-09 grade level in federal service. Specialized experience for this grade level is defined as: 1. Assisting, as a neutral third party, in leveraging dispute resolution tools and techniques such as mediation, facilitation, conflict coaching, and providing options of resolution to involved parties; AND 2. Assisting in the development and delivery of training in the areas of collaborative and informal conflict resolution; AND 3. Assisting in analyzing alternative dispute resolution or ombuds trend data and developing recommendations for management to make workplace improvements. AND 4. Practicing to the International Ombuds Association's Standards of Practice and Code of Ethics. OR EDUCATION: Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree OR LL.M., if related. Graduate level education must demonstrate the competencies necessary to do the work of the position. OR COMBINATION: You may qualify on a combination of education and experience, the total percentage of experience at the required grade level compared to the specialized experience requirement, as well as the percentage of completed education compared to the educational requirement must equal at least 100 percent. Only graduate level education in excess of 36 semester hours (54 quarter hours), may be used to combine education and experience. Your resume must contain the specialized experience as described above to meet the experience requirement.

Education

To be eligible for the Pathways Recent Graduate program you must be a:

• Recent graduate who has completed, within the previous two years, a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution.

-OR-

• Student who within 1 month of the closing date of this announcement will meet the education requirements and will graduate with a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution. A student may not be appointed to a position until they have graduated.

-OR-

• Preference eligible veteran who was precluded from applying due to their military service obligation begin their two-year eligibility period upon release or discharge from active duty. Eligibility for these veterans cannot exceed six years after degree or certificate completion. You MUST submit a copy of the DD214 showing the duration and dates of service that precluded you from applying due to the military service obligation.

If substituting education for specialized experience, you must submit proof of your qualifying education.

Education must be obtained from an accredited institution recognized by the U.S. Department of Education. While not required, examples of preferred degrees in the field of conflict resolutions such as:

• Conflict Resolution
• Conflict Management
• Negotiation and Conflict Resolution
• Dispute Resolution
• Conflict Analysis and Dispute Resolution

CERTIFICATE: A Certificate program is a post-secondary educational program, in a qualifying educational institution, equivalent to at least one full- time academic year of study, that is part of an accredited college-level, technical, trade, vocational or business school curriculum. Transcripts would need to be provided.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website. If you are qualifying on foreign education, you MUST submit proof of creditability of education as evaluated by a credentialing agency. Refer to OPM Instructions.

Failure to provide college transcripts may result in a rating of 'Ineligible'.

Contacts

• Address Office of Management P.O. Box 5088 Oak Ridge, TN 37831 US
• Name: Applicant Inquiries Pathways
• Email: [email protected]