THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a SUPV IT SPECIALIST (PLCYPLN) (Title 32), and will function as the full-time Operations Officer. Position Description Number D2170P01 and is part of the AR ANG 188 ISQ SQ, National Guard. This position is eligible for a recruitment incentive. NATIONAL GUARD MEMBERSHIP IS REQURED

Duties

1. Manages, plans, organizes, controls, and directs the communications activities for the Wing and Base to ensure mission accomplishment and optimum use of resources. Sets policy, directs and monitors support and related programs including planning and programming, funds distribution and management, economic analysis assistance, budget administration, material management, and related activities. Establishes, advises, and consults on production and quality requirements, mission objectives, equipment requirements and other logistics needs, to ensure requirements satisfy the respective mission sets and obligations. Plans and institutes communications fiscal policies to implement federal law, higher level directives, and to provide optimum support to subordinate organizations. 2. Coordinates communications activities and projects with other concerned agencies and organizations. Determines goals and objectives for the organization. Exercises supervisory responsibility and authority including granting leave, appraising performance, establishing performance standards, recommending promotions, and initiating disciplinary actions as needed. Gives advice, counsel, and instructions to supervisors and subordinate incumbents on both general policy and administrative matters. 3. Coordinates with support organizations to assure an integrated approach to solution of problems. Assesses the impact of changes in the local area network and coordinates with operations to ensure these changes do not exceed maintenance or unit capabilities. Ensures unit Quality Assurance and Standardization and Evaluation programs are effectively managed. Develops new procedures to solve unprecedented technical problems. 4. Ensures formulation of comprehensive training plans for each function and specialty within the C4 and logistics activity. Develops CONUS and overseas deployment plans to meet unit's mission goals, inspection schedules, and deployment requirements. 5. Monitors and controls the daily expenditure for material and manpower resources in accomplishment of peacetime and wartime mission goals. Identifies resource shortages or projected shortages. 6. Develops an IT acquisition process, which satisfies the provisions of the Information Technology Management Reform Act (ITMRA) while incorporating the Air Force Corporate Process and the DOD Acquisition structure. Develops coordinated policy and procedures to utilize architectural guidance and architecture management concepts which support the Wing strategic planning, programming, budgeting, system acquisition, and system operation and maintenance processes. Identifies and highlights funding and other additional requirements to NGB to ensure programs and projects are programmed in the applicable funding cycles. 7. Ensures all support agreements and Memorandums of Understanding (MOUs), are appropriately coordinated and approved. Service Level Agreements with enterprise domain entities will be reviewed for local customer impact. Ensures quality of service issues are clearly identified, prioritized and resolutions pursued for effective mission accomplishment 8. Works under the broad and general direction of the Administrative Officer (Support Officer). Exercises full authority and statutory responsibility for management of assigned program areas. Uses independent judgment with wide latitude in developing, consulting, coordinating, and executing programs to achieve compliance with legal and regulatory requirements and organizational goals and objectives. The Commander is available for consultation and coordination on matters of major significance. Independently plans and programs work. Results are reviewed for accomplishment of mission and program objectives. 9. Prepares and maintains files and publications in accordance with current directives to include both paper and electronic media. 10. Coordinates with higher headquarters (HHQ) elements, Program Management Offices, Specific System/Hardware Support Elements, original equipment manufacturer (OEM) vendors and vendor contracted support facilities for issue resolution. Research includes using various means and media to obtain needed information to accomplish the task. May require the use of various stand alone (e.g., paper based, CD, DVD, etc.) or on-line (network or web based) methodologies to obtain needed information. 11. Responsible for safety conditions, procedures, and work practices employed within the community. Provides work force guidance on safety matters and ensures safe work practices are utilized. Ensures periodic inspections of areas are performed and immediate action is taken to correct unsafe conditions. 12. Provides input to and coordinate on relevant support agreements that require section support to make sure they correctly identify products and services needed. CONTINUED UNDER EDUCATION

Requirements

Qualifications

GENERAL EXPERIENCE: Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Education

DUTIES CONTINUED:

13. Maintains knowledge of emerging technologies, reviews technical periodicals, publications, commercial standards, and attends seminars.

14. Adheres to management control plan requirements by conducting self inspection and staff assistance visits. Resolves identified discrepancies.

15. Performs other duties as assigned.

Contacts

• Address AR ANG 188 ISQ SQ Bldg 7300-Camp Robinson North Little Rock, AR 72199-9600 US
• Name: AR HRO Customer Service
• Email: [email protected]