The incumbent will be responsible for providing direct supervision over the Program Analysts in accomplishing the work of the unit. The incumbent develops guidelines and resolves procedural issues, plans and distributes work, keeps track of the status and progress of assignments, creates, analyzes, and provides quality coaching and trending reports, conducts reviews and analyses, provides instruction and guidance to employees, answers questions and responds to customer requests.

Duties

Develops guidelines and resolves procedural issues. Plans and distributes work. Keeps track of the status and progress of assignments. Creates, analyzes, and provides quality coaching and trending reports, conducts reviews and analyses. Provides instruction and guidance to employees. Answers questions and responds to customer requests. Resolves recurring problems defects and discrepancies, proposes corrective actions. Provides coaching, mentoring, subject-matter-expert and on-the-job training support. Identifies unsatisfactory trends and conditions. Reviews/evaluates work of employees. Overall, administering quality assurance programs to improving the quality and conformance of services provided to internal and external customers. Work Schedule: Monday through Friday; 40 hours per week; Tour of duty will be set based on organization need. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Supervisory Program Analyst/PD07650A and PD07650A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/21/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Establishing guidelines and performance expectations for staff, which are clearly communicated through both formal and informal performance management evaluations. Performing administrative and human resource management functions relative to staff supervised. Recommending personnel actions, including disciplinary and performance based actions. Reviewing and approving/denying leave requests. Recommending changes to SOPs, BPs and procedural guidelines. Provides clarification of procedures to Program Analysts. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have combinations of successfully completed 2 full years of graduate education and specialized experience directly related to the work of the Supervisory Program Analyst position, which may be used to meet the experience requirements for GS-11 position. You will be rated on the following Competencies for this position: Ability to Lead or SuperviseAdministration and ManagementAnalytical ReasoningQuality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: Justin Essary-Pawar
• Phone: 405-339-1218
• Email: [email protected]