About the Position: Position is in the Clinical Support Division Call Center. Core hours are Mon - Fri 0645-1545 and 0700-1600. Once fully trained if employee meets telework qualifications may have the opportunity to telework on a rotation basis pending Military Treatment Facility and department mission requirements/needs. This is a Direct Hire Solicitation

Duties

Direct interaction with patients via telephone seeking appointments. Provides instructions to patient on preparations required prior to appointments. Enters in-between encounters to patient's medical team as needed. Manage patient flow as patients present to Military Treatment Facility. Performs variety of receptionist, clerical and record keeping duties within various primary and specialty care clinics as needed based on daily staffing levels. Completes Defense Enrollment Eligibility Reporting System (DEERS) enrollment and demographics check, validation of health care plans, creation and modification of lifetime pharmacy encounters that enables the patient access to their medication. Assists with management of various clinics messaging and scheduling pools and Schedule Requests Work Queues. Queries caller as to the nature of request and schedules, reschedules, and cancels appointments of various primary care and specialty care clinics.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires a National Agency Check w/ Inquiries (NACI) background check.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. A candidate selected to this position will be required to sign a statement consenting to annual seasonal influenza vaccination.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
• This position is subject to screening and update of required immunizations unless exempted for medical or administrative reasons in accordance with Army Regulation 40-562, Chapters 3 and 4.
• This position may be eligible for Situational/Ad-HOC Telework.
• This position may be eligible for Recurring or Situational Telework.
• Must be able to obtain and maintain Basic Life Support (BLS) Training and Certifications from the American Heart Association and the American Red Cross within 6 months of hire.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Generalized Experience: One year of generalized experience equivalent to the GS-GS-04 grade level in the Federal service which includes performing clerical and/or receptionist duties such as monitoring, scheduling and rescheduling patients for treatment, initiating, assembling, and/or filing medical records. OR Education: Successful completion of four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. Time in Grade Requirement: Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non temporary competitive appointment.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83CU DHA STAND-ALONE MKT-KENNER AHC DO NOT USE Fort Gregg-Adams, VA 23801 US
• Name: Army Applicant Help Desk