This position is located at Desert Visions Youth Wellness Center and serves as an Information Technology Specialist, technical expert responsible for supporting supporting end-users in determining their computer system needs including installation, operation, implementation, training, and maintaining the computer systems on the local area network at the Phoenix and Tucson Area Youth Regional Treatment Centers (YRTC's). This position reports to the Medical Director.

Duties

Independently determines information system requirements including local and remote data storage; back-up; shadow server set-up; network requirements; wireless system security; tele-video systems; and contingency plans for the YRTC programs. Serves as an expert in installing, implementing, troubleshooting arrays of Microsoft Windows platforms within the YRTC's These multi-service servers support clinical (Ex: Electronic Health Record, Patient Care Component) and administrate systems (Ex: file/print servers, antivirus, and back-up systems) that require 24/7 availability. Prepares contract specifications for computer hardware/software purchases and service agreements. Consults and monitors technical progress of contractors. Plans and conducts conferences to assure understanding of contractual requirements. Conducts training for facility end users including training on the implementation, operation, maintenance and support of computer systems, new technology, software, hardware, local and wide area networks and local area network computers and programs. Serves as the service unit specialist and consultant on Windows Servers, Storage Area Network (SAN), personal computer hardware and software, local and wide area networks.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATIONS: GS-11 Grade Level Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: consulting with service line supervisors and staff in installing, maintaining, and troubleshooting operating systems and related application software and training individuals in the daily operation of these systems. OR Completion of three (3) years of graduate education leading to a Ph. D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Must submit copy of transcripts). OR Completion of a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

When there is a positive education requirement, or you are using education to qualify as a substitution for experience, transcripts (unofficial) are required at the time of application to verify that you meet the educational requirement or substitution. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Desert Visions Regional Treatment Center 198 S Skill Center Rd PO Box 458 Sacaton, AZ 85247 US
• Name: Renee Cunliffe
• Email: [email protected]