This position is located in the Veterans Administration (VA), Veterans Health Administration (VHA), Mid Atlantic Health Care Network (VISN6), Richmond VA Medical Center (VAMC), Richmond, VA in Primary Care Service. Serves as Administrative Support Specialist, providing support to Primary Care Service Line operations at Richmond VA Medical Center.

Duties

The position serves as a coordinator for Primary Care PACT Teams within Richmond main campus and the associated Community Based Outpatient Clinics (CBOCs). The incumbent has primary responsibility for management of PACT Team clinical profiles and performs management, workload and process analyses. Management Analysis 45% Performs management analyses, research projects and provides advisory services on technical compliance, data integrity, and achievement of numerous and varied performance measures for Primary Care Service Line management and subordinate clinics. Work reviews compliance and data integrity; includes numerous and varied performance measure activities, and monthly or on PACT Team processes, with emphasis on systems redesign and improvement across local primary care sites. Analyses, recommendations and solutions are produced using a variety of tools including o VSSC reports, Pyramid Analytics, VistA reports/program functions (e.g. FILEMAN & ACRP) and Microsoft Office (e.g. Excel, Access, etc.). Resulting data includes trending and identifying gaps/discrepancies to assess program compliance and propose changes and/or improvements based on the completed analysis. Conducts engineered time standard studies of clerical, technical and professional functions related to primary care teams and activities. PCMM Coordination (25%) The Veterans Health Administration's (VHA) primary care system balances productivity with quality, access, and patient service. Management of patient panels in primary care through consistent use of PCMM supports system redesign and allows facilities to provide improved healthcare delivery for patients through their assigned PCPs and PACT teams within the system. The data entered is used to analyze primary care organization and workload within the Richmond Healthcare System, the Veteran Integrated Service Network (VISN), and VHA. PCMM monitors and manages primary care services throughout the VA system. The incumbent ensures the integrity and accuracy of Richmond VA's PCMM database for Primary Care. Position works with clinic support staff, clinic managers, clinical service chiefs, CBOC, DSS, VISN and headquarters staff to maintain the integrity of this program and data and is involved in local reviews leading to recommendations that may impact PCMM application processes. Provides input to the Primary Care Service Line, VISN and national program managers on process challenges, program issues, and other problems for correction and/or /improvement. Appointment Management Clinic Profiles 15% Establishes, monitors and maintains clinic profiles for Primary Care and the associated CBOCs. Advises medical/administrative staff on creating new clinic profiles or making changes to established clinics. Proper configuration of clinic profiles in the Medical Center computer system has direct bearing on scheduling, flow and processes within individual clinic, how workload is captured, and effective reimbursement of MCCF funds. The incumbent works with MCA staff and clinical services to ensure the clinic stop code information corresponds with the MCA stop code identifiers. Automated Data Processing Application Coordinator (ADPAC) Duties 15% Functions as the backup to the ADPAC offering technical advice on VistA application(s), including associated menus, options, security keys, and files. As necessary, is the liaison to IT on PCs, ADP equipment (printer, scanners, etc.), Microsoft Windows software, VistA applications, and related information technology issues. Provides and or coordinates training on VistA applications. Can determine application menu options, security keys, and file access appropriate for employees for VistA applications and provide first tier support for Vista codes and account changes. Contacts IT for service changes or to terminate or reactive users. Reports menu management and file access reviews annually to Information Security Officer. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 08:00am-1630pm Telework: Reg Teleworks 3+ Days/PP Virtual: This is not a virtual position. Position Description/PD#: Administrative Specialist/PD014250

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/14/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Manages of patient panels in primary care through consistent use of PCMM supports system redesign and allows facilities to provide improved healthcare delivery for patients through their assigned PCPs and PACT teams within the system, Plans, develops, and conducts internal review studies on an ad-hoc basis of team activity. Analyses data includes trending and identifying gaps/discrepancies to assess program compliance and propose changes and/or improvements based on the completed analysis. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree, or, 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond bachelors degree. [Note: To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each. Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position. EXAMPLE: To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond the first 18 semester hours (i.e. beyond the first year) by 18. Add the two percentages together. The total percentage must equal at least 100% to qualify.] (NOTE: TRANSCRIPT(S) MUST BE SUBMITTED WITH APPLICATION MATERIAL. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). You will be rated on the following Competencies for this position: Attention to DetailCreative ThinkingData ManagementDatabase Management SystemsFlexibilityProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary in nature. The work sometimes requires walking, standing, bending, lifting, or carrying light items such as paper, books and charts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Central Virginia VA Health Care System 1201 Broad Rock Boulevard Richmond, VA 23249 US
• Name: Martina Henderson
• Phone: 8045046811
• Email: [email protected]