This position is located within the USDA Rural Development (RD), Servicing & Asset Management Office (SO). The incumbent will oversee a group of representatives in the Customer Advocacy Branch and will work in the Correspondence & Maintenance Section; providing Rural Development guidance to lower graded employees and customers and taking the appropriate action.

Duties

Leads representatives performing similar, but less complex workflow activities. Communicates on lower graded employee's assignments' to be solved, deadlines to be met, and timeframes for completion. Provides advice on work methods, balances workload among employees in accordance with established workflow. Monitors and reports on the status and progress of work. Checks completed work to ensure supervisor's instructions are met. Reports to the supervisor periodically on individual work accomplishments, problems, and any training needs for lower graded employees. Informs supervisor of performance management issues for action. Communicates to customers, providing excellent customer service skills to resolve unique and complex customer servicing requests. Assists lower graded employees with difficult customers. Provides advice on work methods, balances workload among employees in accordance with established workflow. Reviews processes and recommends changes to create efficiencies.

Requirements

• You must be a US Citizen or US National
• Males born after 12/31/1959 must be Selective Service registered or exempt
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. GS-09: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-7), or it's non-federal equivalent. Specialized experience is defined as providing effective communication to customers (internal and external) and advise them on policies and programs. Monitoring, controlling, and analyzing a variety of financial transactions, agreements, loss mitigation plans and reports on a nationwide loan portfolio. Reviewing large amounts of information, identifying problems and providing solutions based on research. Promoting collaboration to improve the customer experience and making business decisions around the customers' needs and requirements, OR a Master's or equivalent graduate degree, OR 2 full years of progressively higher-level graduate education leading to such a degree, OR a LL.B. or J.D., if related, OR a combination of graduate level education (as described in the vacancy announcement) and specialized experience that is directly related to this position. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

See above section regarding education.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Corrina Ortiz
• Email: [email protected]