This position is located in the Drug Enforcement Administration (DEA), Information Systems Division, Arlington, VA. This position(s) primary purpose is directly responsible for the delivery of customer support services, including installation, troubleshooting, user assistance and/or training.

Duties

As a Project Support Specialist, your typical work assignments may include: Reviewing information, reconciles conflicting data, and devises new or modified methods to analyze findings. Providing assistance to staff in evaluating new IT developments and studies, monitors action items and special projects. Analyzing vendor payments are accomplished in compliance with pertinent laws and regulations. Providing day to day coordination and guidance of programs involving Information Technology (IT) services in the Customer Service Unit. Collecting reference material identified in proposed new policies.

Requirements

• U.S. Citizenship is required.
• Employment is subject to the successful completion of a background investigation. Must be able to obtain and maintain a security clearance.
• Incumbent is subject to random drug testing.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: http://www.dhs.gov/E-Verify/.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
• Selectee may be required to serve a probationary period.

Qualifications

Applicants must meet all of the required qualification requirements described below by the closing of this announcement. If you are qualifying based on education or if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. Applicants applying for the GS-301-11 must meet one of the following requirements: You may qualify at the GS-11 level, if you fulfill the following qualification requirement: I have one year of experience (equivalent to at least the GS-09 level or pay band in the Federal service) that includes performing the following duties: 1) Using and applying sensitive state-of-the art telecommunications equipment, applications, and computer systems that are used to track, monitor, and intercept radio and digital data signals for active surveillance; 2) Configuring, installing, maintaining, and repairing telecommunications equipment; 3) Planning and coordinating technical operations requiring covert tactics and strategies to maintain anonymity during criminal investigations; and, 4) Evaluating new or prototype telecommunication systems, computer applications, or other technologies before utilizing them into agency operations. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.

Education

Education requirements do not apply to this vacancy announcement.

Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. For a list of accredited organizations recognized as specializing in interpretation of foreign education credentials, visit: www.naces.org/members.php.

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

Contacts

• Address Drug Enforcement Administration Do Not Send Postal Mail Springfield, VA 21310 US
• Name: Beth Bell
• Phone: 000-000 0000
• Email: [email protected]