This position is located in the Division of Depositor and Consumer Protection, Consumer and Community Affairs Branch of the Federal Deposit Insurance Corporation and provides support in the areas of compliance with federal consumer protections rules and regulations through investigating consumer complaints and inquiries. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Duties

Investigates and responds orally or in writing to complex and/or sensitive consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Researches issues involving consumer complaints and inquiries with the staff of the Regional and Washington Offices including the Community Affairs and Compliance and Enforcement sections of DCP, as well as the Legal and Risk Management Supervision Division. Responds in writing to complex and/or sensitive consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Develops, coordinates, and participates in consumer education and outreach efforts, such as presentations made for public consumptions. Coordinates on-site investigations of consumer complaints and inquiries with DCP, and where applicable, DCP Examiners. Ensures that clear instructions are provided to examination personnel regarding the scope of such investigations and reviews the resulting investigation reports for sufficiency of content and adherence to investigation policy. Participates in formal and informal consultations with Regional and Washington Office staff and management to provide direction, technical advice, and guidance on complex complaint investigations. Inputs information into the National Center for Consumer and Depositor Assistance correspondence tracking database system in conjunction with assigned responsibilities and monitors the system for data accuracy and integrity.

Requirements

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. CG-12: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the GS/CG-11 grade level or above in the Federal service.  Specialized experience is experience performing investigations and other activities related to consumer protection laws or other banking matters; preparing written recommendations addressing issues and concerns investigated for corrective action; and providing assistance and guidance to consumers and bankers on unusual or complex consumer protection, fair lending, civil rights or deposit insurance coverage questions relative to the banking industry. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 3501 Fairfax Drive HRB (PA-1730-5007) Arlington, Virginia 22226 United States
• Name: Johanna Mayer
• Phone: 214-773-8761
• Email: [email protected]