Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Pathways is an Excepted Service Appointment, Schedule D, 5 CFR Part 362, and may NOT be combined with other Excepted Service Appointments (e.g., Schedule A). For additional information regarding the Pathways Program, please refer to: Students & Recent Graduates on USAJOBS. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Duties

IRS Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Selected applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. In addition, the IRS implemented the new IRS Forward Recent Graduate Program that includes an additional year of formal development, training, networking, project teams, and may include rotational assignments. Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career/career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to: Successful completion of at least 1 to 2 years of continuous service depending on the position; Completion of at least 40 hours of interactive training; Mentorship; Demonstration of successful job performance; and Meet the qualification position standards. Conversion to the competitive service is not implied or guaranteed. If selected, you will be placed in a developmental position as a IRS Pathways Recent Graduate Program (Congressional and Taxpayer Communications Analyst), GS-0301- 07/09 with promotion potential to GS-11 in one the division(s) listed below: NATIONAL HEADQUARTERS A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: National Headquarters Executive The following are the duties of this position at the full working level. Screen and collect data from a variety of sources including agency personnel, congressional staff to resolve issues. Gather and maintain statistics on communications and perform analyses to determine patterns of interest in communication issues. Review congressional, taxpayer and employee correspondence in the various correspondence mailboxes to identify that requiring immediate and special attention. With assistance, analyze and assign inquiries using a tracking system, to the proper head of office for response. Perform quality review of assigned inquiry from start to finish, ensuring required documents are attached and status is accurately documented. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. In order to qualify, you must first meet Pathways Recent Graduate Program eligibility: You must have, within the previous 2 years, completed all educational requirements for a qualifying associate, bachelor, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or intended graduation is no more than 9 months from date of application. -OR- Veterans (as defined in 5 U.S.C. 2108) who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2-year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study. Secondly, you must meet any basic requirements of the position and the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE GS-07 LEVEL: Applicants must have at least one (1) year of specialized experience at the next lower grade (GS-5), or equivalent in other pay systems. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience are: Knowledge of organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor. OR Qualify with Superior Academic Achievement (SAA) by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR Within nine (9) months of application date will have, one (1) full academic year of graduate level education at an accredited college or university in a related field of study that demonstrates the knowledge, skills and abilities necessary to perform the duties of this position. SPECIALIZED EXPERIENCE GS-09 LEVEL: Applicants must have at least one (1) year of specialized experience equivalent to the next lower grade level (GS-07). Examples of qualifying experience are: Knowledge of information management, external and organizational awareness, and oral and written communication; Skill in managing administrative assignments with minimal supervision to ensure timeliness, consistency and completeness; Review statistical data, and reports of inquiries, responses, and memoranda to develop consolidated responses on behalf of the organization; Make recommendations to supervisors regarding trends and patterns of interest; Knowledge of organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance. OR Will have within nine (9) months of this application date, a Master's or equivalent degree, OR two (2) full academic years of progressively higher-level graduate education leading to such a degree at an accredited college or university, in a related field of study such as: communications, business or public administration or other administrative and management fields, OR LL.B or J.D., if related. OR Have a combination of experience and education as described above. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

This position has an education requirement. You MUST submit dated documentation showing completion or intended completion (if graduation is no more than 9 months from the date of application) of all educational requirements (e.g. letter from the registrar, unofficial transcripts). An official transcript will be required if you are selected. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

CERTIFICATE: If you are qualifying based on a certificate program, please refer to Treasury's Pathways Program for more information on qualifying certificate programs. A Certificate Program is a post-secondary educational program in a qualifying educational institution, equivalent to at least one full-time academic year of study, that is part of an accredited college-level, technical, trade, vocational or business school curriculum. For study at a business or technical school, 36 weeks of study (20+ classroom hours per week) is comparable to 1 academic year of full-time study. IF you are applying with a completed IT or Business Professional Certification you must submit a dated transcript or letter issued by the Academic Institution detailing your completed coursework and credit hours completed. If your Academic institution calculates a full-year of academic studies with fewer hours, or academic credits are expressed in contract months, units, or other terms that differ from the conventional hours, please have your academic advisor provide a letter certifying the Certificate program meets the regulatory definition.

For more information on education requirements go to Treasury's Pathways Program.

Contacts

• Address HQ - Office of the Commissioner 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Memphis External
• Email: [email protected]