This position reports directly to the Supervisor for Telehealth Section and serves as the New Mexico Veterans Affairs Health Care System Asynchronous Telehealth. Provides health care services to Veteran patients across the continuum of care in both institutional and non-institutional settings. These settings include outpatient clinics and video conferencing capabilities to Veterans' place of residence or mobile device.

Duties

This position reports directly to Supervisor to Telehealth Section and serves as the New Mexico VA Health Care System (NMVAHCS) Asynchronous Telehealth. Work is self-directed under general guidance of the Supervisor for Telehealth Services. Matrix lines of authority will be established in a collaborative effort with facility and network leaders to ensure Veterans Integrated Service Network (VISN) 22 and Veterans Health Administration (VHA) goals and strategic directions are fully supported by Telehealth staff. The Asynchronous Telehealth supports the NMVAHCS , VISN 22 and national with Telehealth services under the guidance of the Office of Connected Care. Responsible for implementing new state of the are information and clinical technologies and develops partnerships to provide access to care for Veterans. Provide critical program, technical, and administrative support to sustain telehealth operations throughout medical center and beyond. Supports the delivery of health care through telehealth modalities: Clinical Video and VA Video Connect. Collaborate in development coordination, and management of facility program and associated projects, including design, implementation, expansion, upgrades, technical attributes and training,. Works in coordination with medical center leadership to ensure Telehealth is used to support broad range of clinical functions, including direct patient care, specialty consultation, conduct of clinics, teaching, and y research endeavors. Preforms managerial and administrative work to include management of medical center's Asynchronous Telehealth program. Prepares and contributes to reports and other presentation on program planning and evaluation. Designs and conducts a wide variety of comprehensive studies and conducts in-depth, detailed analyses of complex functions and processes related to long-range planning and impact on access to care. Ensures that medical center implements Telehealth programs and establishes and utilizes appropriate VHA workload reporting and at management systems. Monitors core quality and performance measures for all Synchronous Telehealth programs. Develops a specific data collection and analysis strategy for all aspects Telehealth program evaluation, including clinical, fiscal, and satisfaction criteria for both clinicians and patients. Works with implementation and operation of VA Video Connect, Virtual Medical Room, Virtual Care Manager programs through advanced application technology. Researches and makes recommendations one new video communication tools and products. Ensures Telehealth programs utilize approved processes for acquisition, distribution and tracking of Telehealth technologies and equipment. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday to Friday, 7:30am - 4:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD13477O and PD13476O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For GS-11 position you must have served 52 weeks at GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education for GS-09 as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provide critical program, technical, and administrative support to sustain telehealth operations within health care system; and prepares reports on program planning and evaluation, conducts studies analyses of functions and processes related to planning and impact on access to care; oversees set up, training, and monitoring for providers, clinicians, support staff, and patients on equipment/technology related to telehealth services. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You may qualify based on your experience and/or education for GS-11 as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provide critical program, technical, and administrative support to sustain telehealth operations within health care system; and prepares reports on program planning and evaluation, conducts studies analyses of functions and processes related to planning and impact on access to care; oversees set up, training, and monitoring for providers, clinicians, support staff, and patients on equipment/technology related to telehealth services. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingPartneringTechnology Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work may involve some degree of physical effort in testing and operating equipment. Requires some standing, walking, bending, lifting and carrying telehealth items/technology. Requires above average agility and dexterity. May require heaving lifting of equipment or patients. Must be able to travel to outlying outpatient clinics. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Raymond G Murphy Department of Veterans Affairs Medical Center 1501 San Pedro Drive, Southeast Albuquerque, NM 87108 US
• Name: Evelyn Gaynor
• Email: [email protected]