As an Information Technology Specialist with the Exploration Research & Technologies Programs Directorate you will be the focal point for all information technology (IT) requirements, including IT security compliance and technical consultation with management and contractors on IT management issues. You will support contractor implementation and reporting of new Federal and Agency IT mandates.

Duties

Provide Information Technology (IT) support such as supplying computers, desk phones, cell phones and all the integration, interoperability and implementation. Conduct risk assessments and vulnerability scans to identify potential security threats and vulnerabilities while collaborating with cross-functional teams to develop and enforce cybersecurity policies and procedures. Participate in program/project planning and budget execution cost development, financial reviews, and schedule development for IT support to accomplish organization requirements for the programs/projects. Communicate with technical, peer, and management customers making recommendations or choosing approaches to resolve issues and concerns. Ensure appropriate agency, program, and center requirements are imposed on activities on organizational websites and assures requirement compliance. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/Directorate/Division/Branch requirements.
• Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duties/location-Directorate/Division/Branch requirements.
• This position may require a one-year trial period.
• This is a bargaining unit position - American Federation of Government Employees - Local 513.
• You must meet qualifications requirements by the closing date of this announcement.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level: Providing IT support through one or more of the following areas: troubleshooting, configuration, testing of new operating system patches, upgrading security patches, conducting risk assessments and vulnerability scans; Coordinating and providing expertise for requirements with Information Technology contracts and bring forward recommendations to Senior Management; Communicating with internal and external customers to resolve IT issues or concerns. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Kennedy Space Center Space Commerce Way Titusville, FL 32899 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]