The Network and Telecommunication Services Branch at Kennedy Space Center (KSC) is seeking to fill an Information Technology Specialist position. You will serve as a senior specialist for KSC Network and Telephone Systems responsible for the planning, development, installation, operations, and maintenance in support of aerospace communications systems and facilities (e.g., Exploration Ground Systems, Commercial Crew, KSC Institution, International Space Station and the Launch Services Programs).

Duties

Serve as technical lead for Distributed Antenna Systems for an assigned Center and serve as the Technical Point of Contact for the Enterprise Distributed Antenna System services. Serve as the technical lead for Telephony/VOIP services for an assigned Center and serve as the backup Enterprise Technical Point of Contact for the Enterprise Telephony/VOIP services. Maintain technical insight into the cause and the plan of action when damaged, failed, or otherwise nonconforming hardware, equipment, or systems are encountered, such as troubleshooting unprecedented communication systems issues and problems. Maintain contact with contractors to discuss and resolve technical, operational, and/or cybersecurity problems in areas such as Network and Telephone Systems. Apply detailed knowledge of NASA's Enterprise Network and Telephone Systems architecture and interfaces to meet NASA and other government agencies communications requirements with maximum efficiency. Develop and update NASA budgets associated with Network and Telephone systems from the different funding sources. Interface directly with OCIO organizations including the Comm Program and make technical recommendations for policy determination and implementation of the Enterprise Network and Telephone Communications Systems. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• Current Federal employees must meet qualifications, time in grade, and 90 days after competitive appointment requirements by the closing date of the announcement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Resolving technical, operational, and/or cybersecurity problems with network and communications facilities and services; Providing network and engineering planning support in the integration and management of Distributed Antenna Systems and architecture; and Providing technical guidance and engineering planning support of Telephone/VOIP systems and architecture to support telecommunication equipment or systems. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Kennedy Space Center Space Commerce Way Titusville, FL 32899 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]