About the Position: Serve as a Contact Representative providing specialized assistance, counseling, and individualized guidance concerning the Uniformed Services Health Benefits Program (USHBP) including the TRICARE health care program. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for DIB & MRTFB in DoD hiring authority.

Duties

Explains the order of priority of entitlement to benefits from other sources such as VA, dental programs, Medicare, Medicaid, FEHBP, and insurance through employment and/or private insurance. Provides detailed advice on the many benefits covered by the USHBP and provides information concerning services which are excluded by the program. Provides specific advice on all eligibility requirements, exclusions of certain diseases or conditions, coverage of medical conditions, out of pocket cost, coordination of benefits, and any applicable program rules. Provides advisory services on benefits offered through the TRICARE program. Provides counseling and guidance concerning TRICARE rights, benefits, and obligations. Interviews personnel by telephone and in person to obtain information concerning military status of the sponsor. Advises beneficiaries of appeal rights under DoD regulations. Provides benefit briefings to eligible beneficiaries at various installation functions such as military retirement briefings, newcomer's briefings, commander's calls, and spouse orientations.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation or exemption must be provided upon hire).
• Work may occasionally require travel away from the normal duty station.
• The employee may be required to work other than normal duty hours, which may includeevenings, weekends, and/or holidays.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing one or more of the following: serving as a point of contact related to healthcare benefits program matters; utilizing automated health records systems; and communicating effectively with customers, patients, and medical staff. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DDAAFL DHA JACKSONVILLE MKT-JACKSONVILLE DO NOT MAIL Jacksonville, FL 32214 US
• Name: Army Applicant Help Desk