This developmental position, located in the Ann Arbor VA Medical Center in the Ambulatory Care service. The primary purpose of this position is to lead the facility's efforts to integrate My HealtheVet (MHV) and Secure Messaging (SM) among healthcare providers and patients. Serves as SM liaison and administrator to VISN and National MHV teams.

Duties

Major Duties Communication and Outreach This position is responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. Responsible for supporting and guiding facility VHA public affairs officers and stakeholders about My HeatheVet. Oversees MHV's online presence and web content and leads innovations to keep facilities MHV on the cutting-edge. Ensures accountability via written communication as it relates to MHV as each of these communication skills contributes importantly to the way VHA communicates with Veterans, Congress, our dedicated volunteers, the public and employees. Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. Works with EES to coordinate personnel and resources to evaluate the educational needs of Veterans and employees to develop MHV educational and training programs/classes. Formulates a marketing strategy from research, reports, products and organizational data. Designs, conducts and evaluates innovative means to advertise and market products of the MHV and Social Media Program. This includes creative writing and direct communication with all levels of personnel internal and external to the VAMC/HCS. Analyzes participation trends, customer markets, needs of the consumer and advises the VAMC/HCS leadership team on concerns and trends. Recommends specific approaches for managing special issues and findings. Represents the VAMC/HCS at forums, conferences, and meetings. Delivers presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and caregivers. Presentations are designed to inform the audience about MHV Program, MHV products, MHV capabilities, and health care issues. Program Analysis Based on the national MHV Program, develops and updates a facility specific MHV implementation plan that includes developing a mission/vision statement, establishing a local team, leading team efforts, identifying local providers as champions, and developing MHV roles and responsibilities. Establishes, develops, and implements local MHV-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and reports status/progress to medical center management. Works with senior functional subject matter experts to identify and manage significant changes in the way employees will integrate My HealtheVet in the fabric of VA care and the Patient-Centered Medical Home. Evaluates the impact on the clinical and business workflow and processes. Engages clinical, business, and operational staff through analysis and recommendations focused on the fact that programs are not just new business practice techniques and strategies. Manages multiple projects by planning and organizing activities for secure messaging, social media, and all other MHV projects. Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the MHV program. Manages, administers, and provides leadership for the facility by creating facility deployment plans; planning, scheduling and coordinating work operations to ensure the success of the MHV program. Technical Support The Incumbent serves as a program Subject Matter expert (SME). Responsibilities include using evidence based information and materials to provide support to and/or manage a virtual health care delivery system by improving access to care, care delivery, health outcomes, and provider and Veteran experience via adoption and use of virtual care tools such as mobile applications and telehealth modalities. Training providers, patients and family caregivers on virtual care tool usage. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Communication Specialist - My Healthy Vet/PD93773-0 and PD93772-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Interchange Agreement: Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. You may qualify based on your experience and/or education as described below: GS-9: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: establishing and managing communications & training plans, developing mission statement, formulating marketing strategy, developing multimedia campaign materials, researching and writing articles, news releases and briefs, identifying problems and using analytical techniques to resolve them, using interpersonal communication skills to deal with difficult situations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Masters or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree or LL.B., if related, that provided the knowledge, skills, and abilities necessary to do the work of this position. (One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the one (1) year of full-time study requirement). . OR, Combination: Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed graduate education and specialized experience, as described above, which meets the total qualification requirement for the GS-9 grade level. GS-11: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: establishing and managing communications & training plans, developing mission statement, formulating marketing strategy, developing multimedia campaign materials, researching and writing articles, news releases and briefs, identifying problems and using analytical techniques to resolve them, using interpersonal communication skills to deal with difficult situations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or LL.M., if related, that provided the knowledge, skills, and abilities necessary to do the work of this position. (One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the one (1) year of full-time study requirement). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed graduate education and specialized experience, as described above, which meets the total qualification requirement for the GS-11 grade level. You will be rated on the following Competencies for this position: Attention to DetailCustomer Service (Clerical/Technical)Manages and Organizes InformationTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary, however, some standing, walking, pushing, and reaching. Finger dexterity and hand/eye coordination are required to manipulate computers, printers, and media equipment. Ability to effectively communicate both verbally and in writing: the ability to operate computers and other equipment. The work involves walking, standing, bending, carrying medium weigh items (

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Ann Arbor VA Medical Center 2215 Fuller Road Ann Arbor, MI 48105 US
• Name: Justin Pongtornwatchakorn
• Phone: 2162091252
• Email: [email protected]