The Supervisory Health Technician (Dietetic) - Nutrition Communication Center Coordinator position is located in the Nutrition and Food Service (N&FS) at the William S. Middleton VA Hospital. Madison, WI. Position is a N&FS Ambassador and the primary purpose of the position is to collaborate with Dietitians and provide administrative and customer service support for the VA hospital food service program.

Duties

This position is located in the Nutrition and Food Service (N&FS) at the William S. Middleton VA Hospital, Madison, WI. This position is responsible for supervising the Nutrition Communication Center (NCC) activities ensuring compliance with all regulatory policies and procedures. Major duties and responsibilities will include: Coordinates and directs the daily operations of the NCC and nourishment areas Uses standards, policies, procedures, diet manuals, modified menus, and production sheets to guide the work Directs the work activities of employees, appraising performance, and promotes courteous and cooperative working relationships Provides guidance pertaining to food service-related work assignments and ensures the quality and quantity of work performed Operates within an established budget and shares managerial responsibility for the proper supervision of labor, allocation of subsistence and other resources Ensures staff supervised receive and complete all necessary training Resolves information technology issues related to integration of VISTA, Get Well Network/Touch Tone Dining and N&FS Systems Consults with commercial of-the-shelf (COTS) contractors when unable to resolve issues Oversees menu/recipe changes and all necessary updates in food service system Consults with clinical nutrition staff to resolve tray ticket issues with complex diets Handles patient problems and complaints related to N&FS as appropriate Participates in performance improvement activities by assisting in the development of indicators and monitors, data collection and analysis, corrective actions and preparation of reports Ensures compliance with all regulatory agency standards, including state, federal and Joint Commission Performing related duties as required. Designated Drug-Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full time (40 hours per week). Various tours during operating hours 6:00am - 6:45pm daily. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health Technician (Dietetic) - Nutrition Communication Center Coordinator/PD99862A

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements on the closing date of this announcement,05/30/2024 Specialized Experience: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-6) in the Federal Service that has given me the particular knowledge, skills and abilities required to successfully perform the duties of this position. Specialized experience includes leading administrative and trade skilled employees; providing technical assistance with specialized computer systems, programs and/or software applications; providing training for staff on specialized computer systems/software, and security issues; assisting with providing nutritional care services to patients; collects and analyzes data to prepare reports. Applicants should possess effective communications skills and show duties performed support medical and/or health personnel such as Nutritionists or Dietitians. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ Education: Successfully completed one (1) full year of graduate education (or 18 semester hours) with a major that included courses directly related to the work of this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). Such graduate education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ Combination: Equivalent combination of successfully completed graduate-level education and specialized experience, as described above, which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college, or university. NOTE: Your experience must be documented in your resume and transcripts are required. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Manages Human Resources - Plans, distributes, and monitors work assignments; evaluates work performance and provides feedback to others on their performance Education and Training - Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately Food Service - Knowledge of preparing and serving food for consumption Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work The full performance level of this vacancy is GS-07 Physical Demands and Work Environment: Routine work requires repetitive motion activities of the hands and fingers for extensive phone, keyboard and computer mouse use, standing and sitting for extended periods of time, intermittent/non-strenuous ambulation around all areas of the medical center, and carrying light items such as papers, books, portable scales, and food trays. Occasionally, duties may require the movement of audio-visual equipment and/or classroom area organization and driving an automobile. Work is performed in an office setting or kitchen setting and involves everyday risks which require normal safety precautions typical of places such as kitchens, offices, meetings, training rooms and/or libraries. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address William S Middleton Memorial Veterans Hospital 2500 Overlook Terrace Madison, WI 53705 US
• Name: Cindra Johnson
• Phone: 6086221070
• Email: [email protected]