This position is located in the Division of Depositor and Consumer Protection, National Center of Consumer and Depositor Assistance (NCDA) of the Federal Deposit Insurance Corporation and provides support in the areas of consumer response and deposit insurance functions including bank adherence to federal consumer protection laws, deposit insurance education and outreach, quality assurance, data trends analysis, and database management.  

Duties

At the full performance level, major duties include:

Requirements

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. CG-13: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service.  Specialized experience is defined as experience responding to inquiries, researching and interpreting information on deposit insurance; developing and disseminating informational tools related to Deposit Insurance or federal consumer protection laws; producing reports from a database management system. CG-14: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 13 grade level or above in the Federal service.  Specialized experience is defined as experience providing technical expertise (or subject matter expert guidance) on Deposit insurance or federal consumer protection laws; utilizing a database system to track and monitor consumer complaints and consumer protection inquiries; and assisting in the development, implementation, and monitoring of a consumer affairs program. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 3501 Fairfax Drive HRB (PA-1730-5007) Arlington, Virginia 22226 United States
• Name: Amber Hiscock
• Phone: 781-794-5782
• Email: [email protected]