**Relocation expenses may be authorized for this vacancy announcement.** The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares the responsibility of managing the Veterans Service Center (VSC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders.

Duties

Plans, organizes, coordinates, directs, and controls the work of the division. Revises and develops work methods to support division priorities. Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability. Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment, and supplies will be planned for, budgeted, and provided. Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval. Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs. Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions. Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints, or grievances.

Requirements

• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a supervisory/managerial probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• You must be a U.S. Citizen to apply for this job
• You may qualify for reimbursement of relocation in accordance with agency policy

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/27/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-14 (or higher) and the promotion potential of your current position must be at least GS-14. Specialized Experience: Applicants must have one year of specialized experience equivalent to the next lower grade (GS-13) that has equipped them with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to a level in the normal line of progression for the occupation in the organization. Specialized Experience MUST document and support the following experience: (1) comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide authoritative guidance and direction on claims and appeals processing. (2) Supervised, managed, or served as a project lead to accomplish performance and project goals; (3) possesses knowledge and/or practical application of employee relations (e.g., performance or conduct based actions) and labor relations (e.g., grievance process or negotiations) practices. (4) possess, or have the potential to develop, the qualities to successfully supervise subordinates/ teams and to and to share responsibility for directing and supervising the administrative work necessary to manage a successful program area. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folders, claims files). This position requires mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Milwaukee Regional Benefit Office 5400 West National Ave Milwaukee, WI 53214 US
• Name: Margaret Brumley
• Phone: 4149025114
• Email: [email protected]