Job opening: Veterans Service Representative (AQRS)
Salary: $86 556 - 112 523 per year
Published at: Sep 19 2023
Employment Type: Full-time
This position is located in the Department of Veterans Affairs, Milwaukee WI Regional Office (VARO), in the Pension Management Center (PMC). The Authorization Quality Review Specialist is an integral part of the quality assurance program, and is a key technical adviser to the Veterans Service Representatives (VSRs) in the Regional Office.
Major Duties: This position is located in a Department of Veterans Affairs, Regional Office (VARO), Pension Management Center (PMC). The Authorization Quality Review Specialist is an integral part of the PMC's quality assurance program, and is a key technical adviser to the Veterans Service Representatives (VSRs), in the Regional Office. The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims. Duties include, but are not limited to:
Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.
Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
Promotion Potential: There is no known promotion potential for this position
Compressed/Flexible: May be available
Telework: Available in accordance to agency policy.
Virtual: This is not a virtual position
Position Description/PD#: Veterans Service Representative (AQRS) PD #37136A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/27/2023.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
For a GS-12 position you must have served 52 weeks at the GS-11 level
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
Specialized Experience: Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties of a claims management process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector. Examples include but are not limited to:
-Conducting focused evaluations and reviews to determine authorization quality and accuracy for pension claims;
-Providing advisory services to management via preparation and presentation of quality trend information for pension claims;
-Developing training strategies and materials to address deficiencies and/or conducting training activities for pension claims;
-Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps for pension claims;
-Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance for pension claims.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and carrying or lightweight items (eg. folders, claims files, etc.)
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
There is no educational substitution at this grade level.
- Address Milwaukee Regional Benefit Office
5400 West National Ave
Milwaukee, WI 53214
- Name: Sandra Felder
- Phone: (313) 596-7207
- Email: [email protected]