This position is located in the Office of the Director, Southeast District Office. The incumbent serves as a Supervisory Management Analyst and member of the professional staff for the Director of the Southeast District. The incumbent is responsible for providing day-to-day direction to a staff that is responsible for monitoring and evaluating Regional Office workload and performance, conducting evaluative studies, and serving as a consultant to the District Director.

Duties

Responsible for coordination of program initiatives, projects and policy changes to all business lines and staff offices, aligned under the Southeast District Office, on matters relating to the administration of a comprehensive array of Veteran's benefits and administrative services; Supervises staff members who serve as consultants and advisors to the Regional Office, on highly visible, complex, and difficult issues; Directs the staff's efforts in planning, organizing, and conducting difficult and complex organizational studies of VBA field offices to determine strengths, weaknesses, and best practices to include changes to meet organizational objectives; Reviews and evaluates planned management goals and objectives of Veterans Benefits Administration (VBA) Regional Offices; Provides direction and consultation in the development of achievable performance measures that also assure the quality and consistency of benefits delivery at Regional Offices in the District; Conducts comprehensive studies and site visits concerned with the identification of VBA Operation issues and adherence to policies, generating reports addressing corrective actions needed and anticipated results; Monitors, tracts and evaluates operational workload indicators and workload systems for the Regional Offices; Prepares and reviews reports for the District Director concerning Regional Offices workload and performance; Provides major input in the development or revision of Field and District Office policies, standard operating procedures, or other administrative directives related to field office, operational effectiveness; Serves as a liaison with VBA program officials to facilitate the development of strategic plans and project management; and Provides sound advice and guidance to station management in achieving Regional Office objectives; Provided guidance to District staff on methods for analyzing workload data, interpreting trends, and taking appropriate actions, to include elevation and recommendations to senior leadership. Work Schedule: 8:00 a.m. - 4:30 p.m. Compressed/Flexible: Flexible Schedule is available. Compressed or Alternate Work Schedules are not available Telework: available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management Analyst/41157A Relocation/Recruitment Incentives: Relocation expenses are authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You may qualify based on your experience as described below: Specialized Experience: a thorough knowledge of planning and conducting complex organizational studies to include research, work sampling, and analyzing a wide variety of operational data in order to evaluate and measure the effectiveness and efficiency of organizational operations and complete recommendations to top management officials. Must also demonstrate polished and effective communication skills to present, explain complex factual data, and articulate findings to upper-level management; experience planning, organizing and coordinating work for self and others; using creativity and ingenuity to develop, analyze and propose solutions to management problems; and demonstrate skills as a project manager/team leader; and experience with or understanding of continuous process improvement strategies within VA. This experience may have been gained across all VA business lines. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Veterans Benefits Administration - Jackson 1600 E. Woodrow Wilson Ave Jackson, MS 39216 US
• Name: Joyce Love
• Phone: (601) 364-7247
• Email: [email protected]