This position is located within the VA Portland Health Care System in Portland, Oregon. The Supervisory Mobility Transportation Specialist manages the Veteran Transportation Program and services provided at the medical center by planning, developing, evaluating, marketing and directing administrative activities in multiple programs related to the transportation systems for metropolitan as well as rural/remote beneficiaries eligible for travel.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties may include, but are not limited to the following: Assuring efficiency and customer satisfaction, including scheduling of activities, daily monitoring of operations, and measuring the outcome of services. Developing and maintaining a system to ensure that beneficiary complaints and inquiries are appropriately received and resolved. Monitoring patient satisfaction surveys, reporting areas of concern, and recommending improvement strategies. Developing, analyzing, advising on, or improving the effectiveness of work methods and procedures. Interpreting and implementing policies and procedures pertaining to transportation among the multiple programs. Reviewing administrative audits and investigative reports to recommend appropriate changes or corrective action required at the level to ensure compliance. Performing extensive and in-depth reviews on a routine basis of transportation activities, vehicle and equipment inventory, and maintenance records to ensure effective function of beneficiary transportation programs. Preparing graphs and charts that present clear, concise, and effective analytical results of evaluations and studies performed. Managing transportation programs and services in multiple programs related to the transportation systems for metropolitan as well as rural/remote beneficiaries eligible for travel. Utilizing the knowledge and demonstrating the skills to function as the beneficiary/patient transportation expert. Reviewing patient transport data, vehicle operations, mileage and maintenance, outpatient data relative to no-show rates, cancellation rates, patient waiting times, and appointment delays. Utilizing knowledge of state and federal laws, regulations, and policies, pertinent to the operation of a passenger/patient transportation program. Utilizing knowledge of the Americans with Disabilities Act (ADA) requirements regarding ADA vehicles and all applicable statutes, regulations, and policies regarding transporting disabled beneficiaries. Identifying resources (funding, equipment, facilities) required to support varied level of program operations, including community, regional, state, and other federal transportation programs, and resources. Conducting special cost benefits analyses and evaluations of various modes of beneficiary transportation, including special mode, ambulance, contracted, donated/collaborative, etc. Performing the administrative and personnel management functions relative to staff supervised. Performing detailed analysis of workflow and work methods which is used to support recommendations, for example, utilizing various software programs to capture and analyze data for workload. Monitoring budget allocation and execution to ensure that operating program objectives are met. Coordinating the preparation and submission of recurring weekly, monthly, quarterly, and annual performance improvement reports, management briefings, summaries, and a wide variety of non-recurring reports. Performs other related duties as assigned. Work Schedule: Monday - Friday, 7:30am - 4:00pm Recruitment & Relocation Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position you must meet one of the following: SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given me the particular knowledge, skills, and abilities required to successfully perform the duties of a Supervisory Mobility Transportation Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is planning, developing, evaluating, marketing and directing administrative activities in multiple programs related to a transportation system; performing the administrative and personnel management functions relative to staff supervised; monitoring, analyzing and managing budgets, allocations, requests, and contracts; developing procedures and systems for establishing, operating, and assessing the effectiveness of operations; providing advice and recommendations to leadership, managers and related staff on all transportation program matters. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: You must have successfully completed a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or LL.M., with a major field of study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. This education must have been obtained in an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Supervisory Mobility Transportation Specialist position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION OF EXPERIENCE AND EDUCATION: You must have equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the Supervisory Mobility Transportation Specialist position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementTechnical CompetenceTransportationVeteran and Customer Focus IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Travel will be required on a periodic basis. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address VA Portland Health Care System 3710 Southwest US Veterans Hospital Road Portland, OR 97239 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]