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Duties

WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education, Media and Publications, Publishing, E-Forms Technology The following are the duties of this position at the full working level. Performs a full range of management support, educational and administrative activities and projects relating to publishing concerns in support of the goals, management and personnel of the division. These activities include evaluating operations and implementing recommendations, as well as conducting briefings and preparing reports to keep management apprised of progress and findings. Initiates, develops, and assumes a leadership role in the formulation of organization policies, development of program plans, and the issuance of directives and instructions to improve the overall effectiveness of the management and operation of Publishing. Meets with management and other personnel to contribute to the definition of goals and objectives. Analyzes technical, operational and administrative issues including guiding and coordinating planning and the development and implementation of approved corrective measures. Meets customer needs through developing understandable notices, directives and instructions to improve effective management operations of Publishing; produces external and internal forms and publications which facilitate tax administration and ease of compliance by taxpayers; and supplies media and publishing services to management and employees.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-13 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience with Adobe Experience Manager (AEM) Forms Designer for the adaptive forms design process to develop, design, and implement forms modernization including contract management; Experience creating digital and adaptive form using AEM Forms Designer and JavaScripting ; Experience developing accessible, dynamic, interactive forms and xdp form templates; Experience with interactive 2D barcodes when used in data collection; Experience using Policies and performed work on projects related to Information and Publishing system; Experience in electronic publishing; Experience analyzing and evaluating measures from metrics, finance, and published material data for customers or stakeholders; Experience with project management and interpreting personnel policies in order to apply them; Experience with oral and written communication to present plans and proposals and to prepare comprehensive reports for upper management or executives; Experience negotiating and resolving conflict. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Laguna Contract External
• Email: [email protected]