As Program Support Assistant for the Business Office at the William Jennings Bryan Dom Healthcare System the incumbent provides a high level of administrative and data support to the Business Office to include the Community Based Outpatient Clinics (CBOCs) as well as to the William Jennings Bryan Dom facility. The primary function of this position is to make eligibility determinations for VA healthcare which requires an extensive knowledge of VA laws, directives, policies and procedures.

Duties

You will serve as an advisor and expert to the Business Office Section Chief and support the management information components of all health eligibility related programs. This includes entering data and information when necessary, reviewing reports, records and statistical computations for accuracy and propriety. Local input is compared with the Health Eligibility Center (HEC) in Atlanta, GA and also will affect data entry for encounter entries that go to Austin, TX for workload credit; Reviews the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters; reviews, verifies, and analyzes data submitted for consistency with financial and program objectives, and adherence to VA directives. Trains and provides organizational development; computes extremely complex computing technology; provides medical information, high level communication skills, and provides a vast knowledge of computer skill to create and capture data within the Veteran's Health Information &Technology Architecture system (VistA); Assists the Public Affairs Office as well as other Services within the facility with community activities such as Health Fairs, Homeless Veterans Stand Downs, and Post Deployment Health Re-assessment (PDHRA); Responsible for running data reports for unverified status of applications, incomplete encounter management errors due to any administrative data input and updating demographic information. Enters various data into the system that is used by the medical center. This data ranges from patient data, name, address, marital status, and emergency contact to employment data, insurance information, and military service information; Assures that new veterans are entered into the system and are registered within 7 days of receipt of their application. New eligible applicants will be given the appropriate appointments and receive proper notification either by letter or post card; accurately generates patient data cards for veterans applying for care using the Veterans Health Identification. Card (VHIC) system; responsible for assisting with the patient vesting and assures appropriate monitoring and reporting is accomplished within established time frames; and makes special arrangements according to veteran's medical condition and/or preference with a high priority emphasis on SCI (spinal cord injury), TBI (traumatic brain injury), OEF/OIF/OND (Operation Enduring Freedom/Iraqi Freedom/New Dawn) patients. It is especially important that this care be coordinated in a timely fashion as it could delay patient care and treatment.The Program Support Assistant is responsible to ensure accurate, timely and consistent information is entered into the appropriate database; provides the vision for development in measuring all data input; establishes in-depth training and works with the Business Office Trainer to ensure that the Business Office and other identified staff are educated.You may be asked to perform duties in other areas of the Business Office and provide back up as needed. Work Schedule: Monday - Friday 08:00 am to 04:30 pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD01116A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Must have one specialized experience equal or equivalent the GS-5 grade level.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/15/2024. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of VA, VHA, VISN and medical center policies and procedures related to administrative operations, such a maintaining fund control points, records control requisitioning supplies and equipment, etc. Knowledge of the organizations and interdepartmental relationship of an active acute Medical Center. You will be rated on the following Competencies for this position: AccountabilityAdministration and ManagementTeamworkTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Per VA Handbook 5019, Part II, Para 4.b., a pre-placement physical evaluation is required. This must include an occupational history (statement of health from your medical provider), immunization status and health and tuberculosis screening. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education: As a general rule, education is not creditable for this position; however, graduate level education may be credited in those few instances where the graduate education is directly related to the work of the position. To qualify for this positions based on education, applicants must have completed at least half of the first year of graduate level education. Unofficial transcripts are required. OR,
Combination: Applicants may qualify for this position with a combination of specialized experience and directly related graduate level education. Unofficial transcripts are required.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Columbia VA Health Care System 6439 Garners Ferry Road Columbia, SC 29209 US
• Name: Phoebe Holloway
• Phone: 6464134168
• Email: [email protected]