The position is located within the Home-Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) at the Columbia VA Healthcare System. The position will be in Columbia, SC or the Greenville Outpatient Clinic. The incumbent serves as a Lead Program Support Assistant with the HBPC program in supporting programs within the Columbia VA Healthcare System and associated Community Based Outpatient Clinics (CBOCs).

Duties

Major duties include, but are not limited to the following: Organize and maintain the complex day-to-day operations of the HBPC program, to relieve professional staff of as much clerical and administrative details as possible to enable them to devote a major part of their time to clinical and patient focused activities. Proficient with Microsoft Office to create, modify, print reports, spreadsheets, graphic presentations, and correspondence. Responsible to coordinate across multiple disciplines and services with Service Chiefs to ensure all providers assigned to work with the HBPC program have appropriate access, competencies, trainings, safety protocols, etc., to ensure work with Veterans in HBPC and with The HBPC team is conducted timely, in a safe manner, and in accordance with HBPC, Joint Commission, Network, and National policies, protocols, and standards. Develop collaborative relationships with other departments that provide extended care support and services for HBPC (i.e., Laboratory, GEC, Social Work, etc.) Establish and continually review and update complex administrative procedures that affect the orderly and efficient flow of work for both internal and external stakeholders. Assist in ensuring all new staff receive New Employee Orientation and, in collaboration with HBPC Leadership, new patient care providers receive HBPC provider orientation to include orientation to associated processes and procedures. Maintain the HBPC Admission Handbook (provided to Veterans upon evaluation/admission to HBPC Program) including updates/changes to documents in the handbook, reproduction of the contents, and assembly of the handbook so they are available to providers for use in the Veterans home. Provide training, guidance, clerical assistance to staff for programs available to them including computer programs, VATAS, and mandatory TMS trainings. Coordinate and manage all supplies, telephones, and computer moves. Format and distribute meeting minutes, memos, and other communications. Maintain calendars and coordinate meetings for HBPC staff and leadership as related to their respective roles. Ensure provider licenses and records are updated with current information to ensure no lapse in provider ability to function in full performance of duties. Coordinate Credentialing and Privileging (C&P) and OPPE/FPPE for HBPC providers and ensures all required documents are reviewed and signed in a timely manner. Primary assigned sponsor for Personal Identification Verification (PIV) and ensures sponsorship of all HBPC providers is done accurately and timely. Provide work assignment for a staff of two GS-0303-06 Program Support Assistants in: identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; adjusting accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned staff tasks. Provide training to staff throughout Home Based Primary Care on rapidly changing regulatory guidelines of Secure Messages and MHV Program. Manage and maintain information related to patient risk/priority status and assist with quick execution of HBPC emergency response if a weather event or community situation indicates contact with Veterans in HBPC is necessary as part of the emergency response. Work Schedule: Monday through Friday, 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position Position Description/PD#: Lead Program Support Assistant (OA)/PD11221-0 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: the ability to use various Microsoft Office Programs; maintaining internal databases and records; ability to evaluate and interpret policies, procedures, and regulations. Typing Requirement: This position requires a typing requirement of 40 words per minute. You will be rated on the following Competencies for this position: Administration and ManagementAttention to DetailCustomer ServiceManages and Organizes InformationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Preferred Experience: Excellent oral and written communication skills. Ability to work with limited direction. Time management skills and a high level of judgment are necessary. Independence of action, general latitude of decision-making and knowledge of information sources concerning complex questions, policies, and procedures. Physical Requirements: The work is typically sedentary with regular and recurring work involving sitting at a desk. The incumbent comes in frequent contact with staff physicians, section chiefs and various other clinical staff throughout the Medical Center. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Columbia VA Health Care System 6439 Garners Ferry Road Columbia, SC 29209 US
• Name: Christen Watson
• Phone: 404-694-2114
• Email: [email protected]