The incumbent serves as Chief, Accounting Section in the Policyholders Services Division of the Philadelphia Regional Office & Insurance Center. The Division services accounts for all veterans who participate in Department of Veterans Affairs administered Insurance Program to include accounts paid by deduction from compensation or pension benefits, service pay or payroll deductions; and all NSLI accounts nationwide.

Duties

Reviews Congressional, White House, Secretary and other special inquires received by letter and telephone in order to determine the proper disposition of these inquiries. Responsible for providing timely responses to Congressional, White House and other special inquiries concerning VA benefits for veterans and other claimants. Discusses problem cases and insurance benefits with congressional aides and other callers referred by the Office of Director, Deputy Assistant Director for Insurance, or other Insurance program officials and VIPS Insurance Specialists. Prepares responses to inquiries from the public, other agency staff, government organizations and veterans interests groups on various aspects of insurance programs. Responsible for the research and development of information into missing government checks initiated by the Department of Veterans Affairs Insurance program regarding inquiries to the Treasury Department. He/She will initiate status of the check through the system, determine the status of funds available, and refund the available funds. If funds are determined to be unavailable, the incumbent will determine whether fraudulent activity or an incorrect payee was involved. This will be done through research, contacts, and interaction with the Veteran and the Check Claims Department of the Treasury. If an incorrect payee is involved, the incumbent will initiate recovery of funds. Monitors and reports any situations determined to be fraud by the Department of the Treasury. The incumbent is responsible for ensuring that the Section's quality and timeliness of service meets performance indicator goals. The incumbent is also responsible for the cost-effective use of resources to accomplish the Section's assigned outcomes. Ensures that training is given a high priority to assure that employees have the competencies required to provide the best service to their customers. This includes training to keep abreast of changes in technology, changes to VA rules and regulations and training in support of team development.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/13/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Managing a diverse program where laws, rules, regulations, policies and procedures are followed. Planning, organizing, directing, controlling, reviewing, and applying judgment to tasks. Compiling and analyzing technical and legal information from available sources to make decisions and resolve problems. Providing information to various stakeholder groups orally or written. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-12 level.

Contacts

• Address Philadelphia VBA Regional Office 5000 Wissahickon Ave Philadelphia, PA 19144 US
• Name: Ayesha Kelly
• Phone: 726-209-4429
• Email: [email protected]