The Ralph H. Johnson VA Medical Center is recruiting for a highly qualified Program Support Assistant. This position is located at the RHJ Fisher House. The primary purpose of the position is to assist the Fisher House Manager in providing temporary lodging - a "home away from home" - to family members of patients being treated at the RHJVAMC or affiliated facilities by participating in the direct, on-site management and administration of the Fisher House program.

Duties

Duties include but are not limited to: Participates in the implementation of operational policies related to eligibility, admission, length of stay, behavior standards for guests, cleanliness and state of repair of the facility Implements Fisher House Manager's procedures, regulations, and guidelines concerning operations Establishes and maintains various, automated databases on program operations such as occupancy, referral sources, average, length of stay, guest demographics, etc Prepares Fisher House correspondence, relating to maintenance and operations, manuals, publications, articles, webpage content, etc. for the Fisher House Manager's consideration Responsible for the preparation of assignment guides for volunteers, schedules, training materials, evaluations, and letters of reference Responsible for Volunteer Timekeeping which, consists of maintaining master lists and summary timecards which are analyzed monthly and reported to Central Office Maintains the Fisher House General Post Fund and is responsible for ensuring all donations are presented to Voluntary Service for deposit in the General Post Fund Develops information and communication for use on multiple platforms within and outside of Fisher House, including electronic, print and graphic design content to support the electronic Fisher House newsletter and the Fisher House website in coordination with Public Affairs Work Schedule: Tuesday - Wednesday 0730-1800 & Saturday - Sunday 1330-0000. Overtime, including evenings, weekends and Federal Holidays, may be required Position Description/PD#: Program Support Asst (OA)/PD079160 Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/15/2024. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience in program management support, providing guidance to all service personnel, appointment management and scheduling, procurement and reconciliations, maintaining accurate accounting and budget records, timekeeping, knowledge of book keeping/accounting, acquisitions and material management, timekeeping regulations and scheduling practices. You will be rated on the following Competencies for this position: CommunicationsInformation ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work area is adequately lighted and climate controlled. The incumbent might be required to move from one geographic location of the facility to another with occasional travel to the Community Based Outpatient Clinics (CBOC) in South Carolina and Georgia. The work places no special physical demands on the employee. Work is typically performed in an office setting with regular visits to areas within the Medicine Service/Specialty Clinic areas, CBOCs and the Medical Center. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: Phoebe Holloway
• Phone: 6464134168
• Email: [email protected]