This career/career-conditional permanent full-time position is located in located in Shenandoah National Park, in the Administration Division. Open to the first 50 applicants or until 05/20/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

The purpose of this position is to perform work involving the performance of routine and recurring assignments providing information technology (IT) customer support independently or in support of the work of a more senior specialist. Duties may include: Install and test software and computer hardware which includes personal computers, printers, servers, radio equipment, and other peripheral equipment. Troubleshoot systems and equipment errors and connectivity problems and resolves most problems. Troubleshoot and maintain the stability of communication lines and equipment. Track customer hardware and software problems through the use of a customer support database. Plan and schedule the installation of new and upgraded hardware and software applications. Assist with development of specifications, work statements, and evaluation criteria for procurement and/or financial assistance awards for IT, radios, telephones, and other equipment. This position may be filled at either the GS-07 grade level or the GS-09 grade level. Duties will be developmental in nature when filled below the GS-09 full performance level. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. GS-07 annual salary range: $55,815 - $72,561. GS-09 annual salary range: $66,732 - $86,750. POSITION LOCATION: Shenandoah National Park preserves and protects more than 300 square miles of nationally significant natural and cultural resources, scenic beauty, and congressionally designated wilderness within Virginia's northern Blue Ridge Mountains; and provides a broad range of opportunities for public enjoyment, recreation, inspiration, and stewardship. Within just 90 miles of Washington D.C. the Park provides visitors the ability to explore mountain peaks, hidden hollows, cascading streams, accessible wilderness, and stunning natural beauty. Approximately 40% of the Park is designated wilderness with over 500 miles of hiking trails and the iconic Skyline Drive, SHEN was established as an eastern Park that provided a "western Park experience". Due to the Park's easy accessibility to D.C and other highly populated areas along the east coast, visitation exceeds 2 million visitors annually which results in significant resource protection and visitor management issues and incidents.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-05/20/2024. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-07 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 level in the Federal service (obtained in either the private or public sector) that includes providing assistance and support related to Information Technology such as: coordinating customer support activities sufficient to receive, respond to and ensure complete resolution of desktop computer issues; providing routine advice, guidance and training related to software, IT systems or equipment to enhance customer knowledge, as well as to prevent recurring help desk inquiries; -AND- must show proficiency related to Attention to Detail; Customer Service; Oral Communication, and Problem Solving. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least 1 full year of graduate level education, -OR- Superior Academic Achievement. Major field of study must be in computer science, engineering, information systems management, information science, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must include transcripts. To qualify for this position at the GS-09 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 level in the Federal service (obtained in either the private or public sector) that includes performing routine and recurring Information Technology assignments in: coordinating customer support activities sufficient to receive, respond to and ensure complete resolution of desktop computer issues; providing software, IT systems or equipment guidance and/or training to enhance customer knowledge, as well as to prevent recurring help desk inquiries; diagnose and resolve customer IT problems; install, configure, and test customer workstations; apply security/information assurance policy, principle, and practices in customer support services; -AND- must show proficiency related to Attention to Detail; Customer Service; Oral Communication, and Problem Solving. -AND- must show proficiency related to Attention to Detail; Customer Service; Oral Communication, and Problem Solving. You must include hours per week worked. -OR- EDUCATION: Successful completion of a master's degree or equivalent graduate degree -OR- 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, information systems management, information science, engineering, mathematics, operations research, statistics, or technology management or degree field that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Interagency Career Transition Assistance Program (ICTAP) or Career Transition Assistance Program (CTAP): For information on how to apply as an ICTAP or CTAP eligible see http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

OTHER INFORMATION:
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, submission of ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s).

Contacts

• Address Shenandoah National Park 3655 Hwy 211 East Luray, VA 22835 US
• Name: Debbie Truax
• Phone: 540-999-3500 (3479)
• Email: [email protected]